[Hiring] Associate Integration Analyst @109 MatrixCare, Inc.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This position involves supporting integration deployment, activation, and customer support missions.
• Build engagement, confidence, and enthusiasm while establishing the team vision.
• Plan ahead, perform analysis, and mitigate risks to ensure successful outcomes.
• Collaborate with the team to set and achieve SMART goals.
• Serve as a responsible steward of company resources.
• Make timely, tough decisions and navigate difficult conversations effectively.
• Lead and develop high-performing teams while fostering ownership and accountability.
• Dedicate time to learning and create cross-training opportunities for team members.
• Consistently deliver repeatable, predictable, and high-quality results.
• Create and maintain a strong culture of customer focus.
• Advocate for customer needs and ensure alignment with business goals.
• Understand customer requirements and key decision makers (KDMs).
• De-escalate challenging situations by providing actionable solutions.
• Partner cross-functionally with other departments to identify and implement solutions.
• Provide clear written and verbal communication on project status, updates, and issues.
• Maintain continuous communication with customers regarding issues and resolutions.
• Supply accurate steps and data to other departments for escalations and issue resolution.
• Quickly identify issues with urgency, scope, and customer-facing impact.
• Assess project impacts on scope and timeline (e.g., data gaps, vendor delays).
• Troubleshoot and reproduce errors using technical tools (e.g., SOAPUI, HL7 Reader).
• Acquire a thorough understanding of departmental processes, interfaces, and applications.
• Act as a technical escalation point for integrations from Support and other teams.

Qualifications
• Bachelor’s degree in related field or equivalent years of experience.
• Demonstrated courageous yet humble leadership style.
• Strong ability to build engagement and inspire confidence in teams.
• Critical thinking, risk analysis, and problem-solving skills.
• Curiosity-driven mindset with a commitment to continuous learning.
• Skilled at asking questions, active listening, and learning from others.
• Excellent conflict resolution and de-escalation skills.
• Strong written and verbal communication abilities.
• Proficient in Salesforce (SF) and FinancialForce (FF) for ticketing, project logging, and time tracking.
• Proficient with SharePoint and intranet resources.

Benefits
• Comprehensive medical, vision, dental, and life insurance.
• AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k).
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.
• Fifteen days Paid Time Off (PTO) in the first year of employment.
• 11 paid holidays plus 3 floating days.
• Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

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