[Hiring] LPN Nurse, Remote Nurse Monitor @Brook Medical Services PLLC

Role Description

The Licensed Practical Nurse (LPN), Remote Nurse Monitor serves as the heart of Brook’s care model—combining clinical expertise with compassion to bring human connection to technology-driven care. The LPN acts as an extension of the provider’s office, monitoring patients’ health data in real time and guiding them through daily decisions that support improved health outcomes.
• Builds trusted relationships with patients, helping them interpret their readings, stay engaged in their care plans, and feel supported every step of the way.
• Collaborates closely with Registered Nurses, Health Coaches, and provider partners to identify early signs of risk, close care gaps, and ensure timely and appropriate interventions.

Key Responsibilities
• Patient Onboarding & Education: Introduces new patients to Brook’s remote monitoring program, explains device setup and usage, and ensures each patient feels comfortable and confident participating in their care.
• Health Monitoring & Data Review: Reviews incoming biometric data and patient-reported information to identify changes in condition, trends, or areas requiring follow-up or escalation.
• Patient Outreach & Support: Engages directly with patients to provide education, encouragement, and early intervention when health readings fall outside expected ranges.
• Care Coordination: Communicates with primary care providers, specialists, and internal Brook team members to share insights, close care gaps, and maintain continuity of care.
• Documentation & Compliance: Maintains accurate, timely, and complete documentation in EMR systems; ensures compliance with HIPAA and all applicable privacy and security requirements.
• Quality & Process Improvement: Contributes to initiatives that improve patient experience, clinical workflows, and adherence to quality metrics and CPT billing standards.
• Collaboration & Partnership: Works closely with the RN Team Lead, Health Coaches, and Clinic Success Managers to ensure seamless communication, consistent patient experience, and operational excellence.

Qualifications
• Active and unrestricted LPN/LVN license in MA with willingness to obtain additional licensure as needed.
• Strong understanding of scope of practice and clinical decision-making for remote patient monitoring.
• Experience in primary care, chronic disease management, or population health preferred.
• Proficiency with EMR/EHR systems and comfort using digital tools to manage patient data.
• Excellent verbal and written communication skills, with empathy and professionalism in every patient interaction.
• Strong organizational and documentation skills, with attention to detail and accuracy.
• Collaborative mindset and ability to thrive in a tech-forward, fast-paced environment.

Preferred Experience
• Minimum 3 years of practical nursing experience in a primary care, community health, or telehealth setting.
• Experience addressing care coordination, medication adherence, and social determinants of health.
• Exposure to AI- or technology-supported care delivery models is a plus.

Benefits
• Healthcare Coverage: Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage.
• Spouse/Domestic Partner: Brook contributes 50% of premiums for coverage of a spouse or domestic partner.
• HSA Contribution: Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses.
• Medical Concierge: Brook provides a concierge service to help employees and their families manage healthcare needs.
• Mental Health Support: Access to free therapy sessions through Spring Health.
• Flexible PTO: Truly flexible PTO program with no accruals and no preset limits.
• Income Protection: Short-Term and Long-Term Disability insurance provided to all full-time employees.
• Life Insurance: Company-paid life insurance equal to one times salary, up to a set maximum.
• 401(k) Retirement Savings: Automatic enrollment in our 401(k) plan with company match.
• Emergency Savings Account (ESA): Brook matches a portion of employee contributions to an emergency savings account.
• Employee Referral Bonus: Referral bonus for candidates who are hired.

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