[Hiring] Medical Assistant @PharmD Live

Role Description

This role involves supporting a telehealth and care management program in a structured, high-volume outreach environment.
• Conduct high-volume outbound and inbound patient calls during scheduled shift
• Schedule Annual Wellness Visits and care management appointments
• Provide professional patient education regarding preventive services
• Meet daily outreach and scheduling performance targets
• Perform medication reconciliation with patients
• Update medical histories, allergies, and preventive care gaps
• Collect and document patient-reported vitals when applicable
• Prepare charts for provider review
• Ensure accurate documentation within the EHR
• Support care coordination and follow-up activities
• Maintain HIPAA compliance at all times
• Accurately document all patient interactions in the EHR
• Escalate clinical concerns to supervising providers as appropriate

Qualifications
• Medical Assistant certification or equivalent healthcare experience required
• Prior experience in a medical office, primary care, or care coordination setting
• Prior call center experience strongly preferred
• Familiarity with Epic, NextGen, or similar EHR systems preferred
• Experience working with Medicare populations preferred

Requirements
• Comfort making 50–80 patient calls per shift
• Strong phone presence and ability to engage Medicare-aged patients
• Ability to work efficiently in a fast-paced, structured environment
• Excellent multitasking and documentation skills
• Professionalism and resilience when handling objections or voicemail-heavy outreach

Benefits
• Compensation: $16–$18 per hour (based on experience)

Company Description

This is not an in-clinic position. The work is conducted remotely and requires strong communication skills, efficiency, and comfort working within defined performance metrics.

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