Hiring Now: Customer Service Representative – Remote Opportunity in Jacksonville, FL

• *About careerzynith**

At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're committed to fostering a culture of excellence, diversity, and inclusion. Our team of dedicated professionals is driven by a shared vision of making a positive impact in the lives of our customers. If you're a customer-focused individual with a passion for delivering top-notch service, we invite you to join our dynamic team as a Customer Service Representative.

• *Job Summary**

We're seeking highly motivated and customer-centric individuals to join our team as Customer Service Representatives. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner. This is a remote opportunity, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.

• *Key Responsibilities**

• Respond to customer inquiries and resolve issues via phone, email, or chat in a professional and courteous manner
• Utilize computerized systems, knowledgebase, and standard technology to respond to inquiries and perform job duties
• Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
• Use computerized system for tracking, information gathering, and/or troubleshooting
• Support Contact Center expectations as well as departmental and corporate policies and procedures
• Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assist with Credit Bureau Requests utilizing established processes and procedures
• Refer escalated calls or inquiries to appropriate levels as needed

• *Essential Qualifications**

• High School diploma or equivalent with 6 months of customer service experience
• Must be able to speak, read, and write in English fluently
• Basic math and PC skills including MS Office applications required
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
• Regular and predictable attendance is required
• Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed

• *Additional Requirements**

• Must reside in the U.S. and be a U.S. citizen
• Must be able to pass a criminal background check
• May be required to work scheduled holidays, overtime, and weekends
• Must be able to effectively read a prepared / written script out loud
• Cannot be in default on any federal student loans
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by careerzynith.

• *Home Office Requirements**

• Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
• Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
• Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
• All equipment will need to be picked up in our Jacksonville, FL office

• *Why Join careerzynith?**

• Competitive pay rate based on the county in which you live
• Additional bonuses available
• Paid training
• The opportunity to work from the comfort of your home
• Supportive environment with peers who share your passion for improving people's lives
• A career path that unfolds based on how you want to grow within the company
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• A dynamic and inclusive work environment

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to submit your application today. Please visit our website to learn more about this opportunity and to apply.

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• *Equal Employment Opportunity**

careerzynith is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

• *Pay Transparency**

For positions on this contract, careerzynith will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Hourly Base Pay Minimum for this Position

$ 17.20

Hourly Base Pay Maximum for this Position

$ 17.20

Remote: Yes

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