[Hiring] Oncology Support Nurse @AccessHope

Remote, USA • Full-time • Posted 2026-05-04

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Role Description

Answer calls and provide support in understanding cancer types, diagnostic testing, treatment, and prevention.
Direct callers to general support resources and prepare them for doctor visits.
Maintain empathy and knowledge during calls through mindful communication.
Redirect members to their care team for treatment-related decisions.
Follow procedures for preparation, documentation, and follow-up.
Contribute to maintaining or improving the established NPS Score.
Create oncology abstract narratives for specialty physician review.
Organize relevant medical records for oncology summaries.
Document workflow processes in the electronic data system.
Support continuous improvement by sharing ideas and engaging with the team.
Demonstrate attention to detail in reviewing medical records.
Manage multiple priorities in a fast-paced environment.
Utilize technologies to improve work efficiencies.
Maintain confidentiality with integrity and honesty.

Bachelor’s Degree in Nursing; AA and 2 years of experience may substitute for minimum education requirements.
Three (3) or more years of related experience in clinical oncology, research oncology, or telephonic nursing support.
Current RN license; required to be licensed in all 50 states within 6 months of hire.

Master’s Degree in Nursing (preferred).
Multi-State RN license, OCN, ONS/ONCC Chemotherapy Biotherapy Certification (preferred).
Five (5) or more years of experience in telephonic nursing support, triage nursing, or telehealth nursing.
Fluency in Spanish (speak, read, write) is preferred.
Experience as a clinical research coordinator/nurse.
Experience working in a remote environment.
Familiarity with Salesforce, MS Office Suite, Zoom, Slack, Teams, and/or Adobe Acrobat Pro.