[Hiring] Sr CXA Loyalty Systems Analyst @Southwest Airlines Co.

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Role Description

The Senior Customer Experience and Analytics (CXA) Loyalty Systems Analyst delivers on our Purpose by supporting the planning and execution of marketing campaigns and promotions for Southwest’s loyalty program.
• Conduct audits to support compliance efforts
• Investigate account and promotion issues
• Assist with requests from internal and external auditors
• Support technology projects relating to the loyalty program
• Partner with Marketing, Loyalty, Customer Experience, and Technology team members
• Support various cross-functional Teams to define and develop campaigns
• Investigate, research, diagnose, and test technology defects
• Perform various audits to support SOX, external auditors, and Internal Audit investigations
• Assist cross-functional Teams to deliver projects and services on time
• Serve as a trusted resource to assist Employees and other departments
• Apply business solutions with broad level knowledge about Loyalty system
• Identify strengths and weaknesses of alternative solutions
• Complete assigned and project tasks with minimal direction

Qualifications
• High School Diploma or GED
• Advanced-level experience in Loyalty Marketing Administration or Technology
• Expansive and far-reaching knowledge in Siebel Loyalty Administration

Requirements
• Advanced knowledge of principles and processes for providing Customer and personal services
• Advanced knowledge of loyalty programs
• Skilled in understanding the implications of new information for problem-solving and decision-making
• Ability to work effectively in a strong customer service/team-oriented environment
• Ability to research, create, and document requirements, processes, and technical specifications
• Ability to manage and prioritize multiple and varied work streams/tasks
• Ability to develop, present, and effectively communicate ideas and strategies
• Ability to recognize when something is wrong or likely to go wrong

Benefits
• Fly for free on any open seat on all Southwest flights
• Company contributions up to 9.3% of eligible earnings for 401(k) retirement savings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan
• Competitive health insurance for you and your eligible dependents
• Health plan coverage options starting from the first day of employment

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