[Hiring] Temporary Customer Service Representative @OLLY

Remote, USA • Full-time • Posted 2026-05-31

Role Description

Support and work cross-functionally with Sales team, Finance, and the rest of OLLY’s supply chain.
Process and efficiently manage the full cycle of customer orders through EDI and Microsoft D365 (ERP), troubleshooting ad hoc issues that arise.
Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders.
Assist with customer and item data setup.
Assist with Bills of Materials, managing UPCs creations, and completing customer-specific data hubs (Salsify).
Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations.
Monitor open orders, available inventory, and aged inventory regularly as dictated by business needs.
Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates and reports.
Pull together metrics and appropriate KPIs to track customer service-related performance.

1-5 years experience in customer service; CPG experience preferred, inventory management preferred.
Strong business acumen and a basic understanding of warehouse, inventory, and logistics.
Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve problems when they occur.
Transparent, open/honest communicator – great listener who can read between the lines.
Fast learner, able to react to changing environments, with strong communication and organization skills.
Strong Excel skills and math skills.
Highly organized, detail-oriented, and self-motivated.

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