Immediate Hiring: Customer Support Advisor (Remote PST) at careerzynith

• *Join careerzynith's dynamic and innovative team as a Customer Support Advisor, working remotely in a PST-friendly environment. As a key member of our customer-centric team, you will play a vital role in delivering exceptional support to our customers, helping them succeed in their online endeavors.**

• *About careerzynith**

careerzynith is a leading provider of innovative solutions for entrepreneurs and small business owners, empowering them to build strong online brands and businesses. Our mission is to make online presence management easy, efficient, and accessible to all. With a strong focus on customer satisfaction, we strive to create a supportive and collaborative environment where our team members can thrive.

• *The Role**

As a Customer Support Advisor at careerzynith, you will be responsible for providing top-notch support to our customers through live chat, email, and other communication channels. You will be the first point of contact for our customers, helping them troubleshoot issues, answer questions, and resolve problems in a timely and effective manner. Your excellent communication skills, empathy, and problem-solving abilities will enable you to build strong relationships with our customers, ensuring their satisfaction and loyalty.

• *Key Responsibilities**

• Engage with customers through live chat, email, and other communication channels, providing thoughtful, caring, and efficient support
• Troubleshoot straightforward and complex customer issues, escalating them to the relevant teams when necessary
• Stay up-to-date on new product features and improvements, ensuring you can provide accurate and informed support to our customers
• Collaborate with teammates to learn and improve ways of working together, sharing knowledge and best practices to enhance customer support
• Achieve set targets for pace and quality in live chat and email, ensuring high levels of customer satisfaction
• Identify system issues and communicate with our Product Operations team to resolve them promptly
• Identify non-standard customer experiences and escalate issues to ensure timely resolution

• *Who We're Looking For**

• Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
• To be eligible for this role, you will need to live in one of the following states: Colorado, Oregon, or Washington
• 1+ years of experience assisting customers through chat and email support, with strengths in grammar and spelling
• Strong reading comprehension to help identify the cause of a problem
• Comfortable working independently and collaboratively in a remote role
• Capable of managing ambiguity and adapting to change
• Previous customer support experience is a bonus
• A quiet, distraction-free work space within a dedicated room, with a door that can be shut, an ergonomic chair, and a desk
• Uninterrupted, reliable network connection

• *Benefits & Perks**

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with careerzynith funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

• *Cash Compensation Range**

$48,000 - $56,000 USD

The hourly rate for this position will vary based on job-related criteria, including relevant skills, qualifications, experience, and location, among other factors.

• *About careerzynith**

careerzynith is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.

• *Our Commitment**

Today, more than a million people around the globe use careerzynith to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At careerzynith, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

• *Don't Hesitate, Apply!**

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team at careerzynith!

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