Immediate Hiring: Learning Experience Designer, WW Customer Trust at careerzynith
- *Unlock Your Potential as a Learning Experience Designer at careerzynith**
Are you a passionate learning professional looking to make a meaningful impact on the lives of others? Do you have a knack for creating engaging learning experiences that drive business results? If so, we invite you to join the WW Customer Trust Training – Learning Experience Design (LXD) team at careerzynith as a Learning Experience Designer.
- *About careerzynith**
careerzynith is a leading organization that is committed to empowering its employees with the skills and knowledge they need to succeed in their roles. Our WW Customer Trust Training LXD team is dedicated to creating great learning experiences for associates and investigators, providing them with the resources they need to effectively do their job. We believe in the importance of continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and measuring the learner experience through customer feedback and curriculum evaluation.
- *Job Summary**
As a Learning Experience Designer at careerzynith, you will be responsible for designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. You will work closely with stakeholders to define the problem to be solved and the best solution to that problem, and will be responsible for creating engaging e-learning content using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools.
- *Key Responsibilities**
- As a developer of learning experiences: + Create engaging e-learning for on-the-job performance improvement, using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools+ Manage and execute curriculum maintenance review and implementations cycles+ Mentor or coach new LXDs and apprentices on design and processes+ Consult with customers to define the problem to be solved and the best solution to that problem+ Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials
- As a consultant on programs: + Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently+ Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience+ Conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics+ Collaborate effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content
- *About the Team**
We are a team comprising LXDs, Project/Program Managers, and Managers who are passionate about creating great learning experiences for associates and investigators. Our primary responsibility is to support them during new hire, upskill, and other trainings (Ex. Store launches, SOP, changes, tool training) that provide them the resources they need to effectively do their job.
- *Basic Qualifications**
- 5+ years of program or project management experience
- 5+ years of working cross-functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
- *Preferred Qualifications**
- 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- 3+ years of managing stakeholders in cross-functional project experience
- 3+ years of change management experience
- *What We Offer**
- Competitive salary
- Opportunity to work with a talented team of professionals who are passionate about creating great learning experiences
- Collaborative and dynamic work environment
- Professional development opportunities to help you grow in your career
- Flexible work arrangements to support your work-life balance
- *How to Apply**
If you are a motivated and experienced learning professional who is passionate about creating engaging learning experiences, we encourage you to apply for this exciting opportunity. Click the link below to submit your application, and we will be in touch soon.
Apply To This Job
- *Join careerzynith Today**
Don't miss this opportunity to join a dynamic team of professionals who are passionate about creating great learning experiences. Apply now and take the first step towards a rewarding career at careerzynith.
Apply for this job