Information Security Specialist – Customer Engagement

Job Description:
• Respond to customer security questionnaires utilizing a combination of knowledgebases, generative AI and subject matter expertise.
• Produce and maintain documentation that can be utilized on our public Trust Center, enabling customers to self-serve.
• Drive improvements to our knowledgebase through partnerships with product and technology colleagues.
• Provide metrics and reports to management, demonstrating overall trends and performance on a regular cadence.

Requirements:
• Have a good understanding information security principles, frameworks and regulatory requirements.
• Have a strong disposition for providing a positive customer experiences and outcomes.
• An ability to manage multiple workloads simultaneously whilst waiting for input from others.
• Have exceptional verbal and written communication skills to effectively interact with customers and internal stakeholders, providing transparency and building trust.
• Have a growth mindset, with an eagerness to learn multiple information security topics and processes.

Benefits:
• This job is eligible for an annual incentive bonus.
• Country specific benefits are offered.

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