The Internal Communications Manager at Intelex is responsible for developing, governing, and executing an integrated internal communications strategy that enables employees to understand business priorities, navigate organizational change, and stay connected to Intelex’s culture and direction. This role partners closely with HR and senior leaders to ensure communications drive clarity, alignment, and engagement across the organization.
Key Responsibilities
- Own the internal communications strategy and annual editorial calendar aligned to business and people priorities.
- Establish and manage the internal communications operating model, including channel strategy, governance standards, intake and prioritization, and approval workflows.
- Serve as a trusted communications advisor to senior leaders; develop executive messaging including organization-wide announcements, scripts, presentations, and senior leader and all-employee meeting content.
- Enable effective leader and manager communication through clear message cascades, ready-to-use toolkits, FAQs, and talk tracks.
- Lead change communications for high-impact initiatives such as organizational changes, policy updates, system implementations, and business transformations.
- Create high-quality written and multimedia content for internal channels including email, newsletters, intranet content, webinars, leadership forums, and video scripts.
- Own and evolve internal communications channels and the intranet, ensuring content is accurate, accessible, well-governed, and relevant to employees.
- Partner cross-functionally with HR, IT, Legal, and business teams to plan and deliver timely, effective internal communications.
- Define internal communications KPIs and track reach, engagement, and channel effectiveness; use insights and feedback to continuously improve impact.
- Incorporate employee listening and engagement survey insights into communication planning and storytelling.
- Lead internal communications during sensitive or high-impact situations, ensuring messaging is timely, clear, and empathetic.
Qualifications
- Bachelor’s degree in communications, journalism, public relations, or a related field.
- 5+ years of experience in internal or employee communications within a complex or distributed organization.
- Demonstrated experience building and scaling internal communications strategies, governance, and editorial operations.
- Strong change communications capability and experience supporting organizational or operational change.
- Exceptional writing, editing, and storytelling skills.
- Experience partnering with senior leaders and supporting executive-level communications.
- Experience managing internal communications platforms such as intranets (e.g., SharePoint), email systems, and collaboration tools.
- Strong planning, prioritization, and project management skills with high attention to detail.
- Ability to handle confidential and sensitive information with discretion.
- Native-level proficiency in written and spoken English.
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