IT Director: Product Development & Management - Healthcare

The
IT Director, Development
provides strategic and operational leadership for PRO-spectus’s development function, overseeing the design, delivery, and continuous improvement of technology solutions that support client, provider, and patient-facing experiences. This role leads a small, high-impact team responsible for Salesforce Health Cloud and related digital tools and portals, ensuring solutions are reliable, scalable, intuitive, and aligned with business priorities.

Reporting to the Chief Digital Transformation & Technology Officer, the IT Director, Development partners closely with Data, IT Operations, and business stakeholders to translate organizational priorities into a clear and sustainable development roadmap. This leader brings structure, accountability, and people leadership to the team while maintaining a thoughtful balance between user experience, platform stability, delivery discipline, and long-term technical health.

Core Duties/Responsibilities
• Provide day-to-day leadership and long-term direction for the development team, fostering clarity, accountability, collaboration, and professional growth.
• Lead, coach, and develop a cross-functional team.
• Own the roadmap and ongoing optimization of the Salesforce Health Cloud platform and related digital solutions.
• Oversee the development, enhancement, and support of client-facing, provider-facing, and patient-facing portals and interactive tools.
• Translate business priorities into actionable development plans, timelines, and resource needs in partnership with IT leadership.
• Partner with Directors of Data and IT Operations to ensure technology solutions are integrated effectively across the broader technology environment.
• Establish and maintain development standards, governance practices, documentation, and delivery processes that improve consistency, quality, and scalability.
• Drive efficient execution while minimizing technical debt and supporting sustainable platform architecture.
• Serve as an escalation point for technical, operational, and cross-functional issues requiring leadership support or decision-making.
• Manage external vendors, consultants, and platform resources to ensure cost-effective and purposeful use of technology investments.
• Monitor team performance, delivery health, and platform reliability, identifying risks and implementing corrective actions as needed.
• Support a culture of continuous improvement focused on operational excellence, user experience, and measurable business outcomes.

Skills / Requirements
• Strong leadership skills with the ability to lead a lean, high-performing technical team in a remote environment.
• Demonstrated ability to create structure, prioritize effectively, and execute against multiple concurrent initiatives.
• Strong knowledge of Salesforce platform capabilities; Salesforce Health Cloud experience strongly preferred.
• Experience leading or managing digital products, portals, or technology solutions serving multiple end-user groups.
• Ability to balance strategic thinking with hands-on operational oversight.
• Strong project and delivery management capabilities with a disciplined, transparent approach to timelines and stakeholder communication.
• Effective cross-functional collaboration skills and the ability to build trusted partnerships across technical and non-technical teams.
• Strong problem-solving and decision-making skills with the ability to remain calm and effective in complex environments.
• Excellent written and verbal communication skills, including comfort communicating with executive leadership and technical team members alike.
• Experience working in regulated, healthcare, or mission-driven environments preferred.
• Comfort operating in an outcomes-focused, efficiency-minded business environment.
• Strong experience with Agile methodologies (Scrum, Kanban) and building high-functioning product/engineering delivery cadences.
• Experience implementing backlog management, sprint planning, and iterative delivery in cross-functional teams.
• Experience leading product strategy, roadmaps, and measurable outcomes aligned to business objectives.

Education, Certifications And Experience
• Experience building, managing, or supporting patient-facing, provider-facing, member-facing, or client-facing digital platforms preferred.
• Experience in healthcare, life sciences, patient services, or another regulated industry preferred.
• Minimum of 8 years of progressive IT and/or Product Management experience required.
• Minimum of 3 years of experience leading technical teams required.
• Experience with Salesforce required; Salesforce Health Cloud stron

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