Job Title: Remote Customer Communication Coordinator
Job Description:
We are seeking a highly skilled and customer-focused Remote Customer Communication Coordinator to join our team. As a key member of our customer service team, you will be responsible for handling inbound customer calls, providing exceptional customer experiences, and supporting our national dispatch operations.
Key Responsibilities:
- Answer a high volume of customer phone calls daily, resolving customer requests and providing timely solutions
- Monitor and manage our dispatch system to ensure prompt response to customer requests, communicating with field personnel and stakeholders as needed
- Provide proactive communication with field teams and peers across multiple channels, including email, chat, and phone
- Perform administrative duties, including time card management, time off requests, and report submission
- Assist field managers with administrative functions, triage emails, and research customer inquiries
- Monitor response times, update customer information, and ensure compliance with departmental standards and procedures
About You:
We are looking for a highly motivated and customer-focused individual with:
- High school diploma or equivalent experience, plus 2-4 years of related experience in customer service or dispatch operations
- Prior dispatch or call center experience is a plus
- Strong PC literacy, data entry skills, and ability to monitor and manage group email boxes
- Excellent non-technical customer support and communication skills, with ability to build customer rapport and minimize escalations
- Ability to work in a fast-paced environment, multitask, and demonstrate a positive work attitude
What We Offer:
Competitive compensation package, including:
- Hourly rate: $17.57 - $26.31
- Medical, dental, vision, 401(k) Savings Plan, and discretionary profit sharing
- Employee referral bonus, discounts, and volunteer opportunities
- "Dress for Your Day" attire program and Canon welcome kit
How to Apply:
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please apply online. We are an equal opportunity employer and welcome applications from diverse candidates.
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