Join Today: Amazon Connect Developer

Core Information:

• Company: Workwarp
• Position: Amazon Connect Developer
• Start Date: Immediate openings available
• Location: Remote
• Compensation: a competitive salary

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In this role, you will be responsible for the assessment, design, development, and implementation of complex contact center solutions leveraging Amazon Connect platform. You will work closely with cross-functional teams, including product, engineering, and operations to deliver high-quality, innovative, secure and scalable solutions that meet the evolving needs of the business in a hyper-growth environment.
Key Responsibilities
• Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations.
• Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.
• Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and improve customer satisfaction.
• Configure and manage Amazon Connect features, including voice and chat capabilities, speech recognition, text-to-speech, and outbound dialing.
• Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
• Provide technical support, troubleshoot and resolve technical issues related to Amazon Connect and its integrations.
Job Qualifications
• Amazon Connect Expertise:
• Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
• Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
• Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
• Experience with Amazon Connect's API's and SDK's
• AWS Experience:
• Solid experience with AWS infrastructure and services, including ECS, S3, Lambda, Aurora PostgreSQL, Dynamo DB etc.,
• Experience with AWS Security best practices.
• CRM Integrations and 3rd Party Integrations
• Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
• Experience with CRM API's and data models
• Good to have experience integrating with WFM systems like Verint.
• Technical Skills
• Strong programming skills using Java, Spring Boot
• Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora etc.,)
• Experience working in Agile environments (Jira)
• Strong experience with DevOps practices and CICD (Terraform, Jenkins, Spinnaker, Git etc.,)
• Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
• Good experience and knowledge of networking concepts and protocols especially in telephony environment.
• Other Qualifications:
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
Required Experience
• 5+ Years of experience in Contact Center technologies and Cloud Architecture
• 5+ Years of hands-on experience Amazon Connect and AWS
• 2+ Years of experience using Terraform was
Flexible work from home options available. Apply Job!

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