KYC Manager
AML Manager, Know Your Customer (KYC)
Location: United States of America
Category: Compliance & Risk Management
Company Overview
A leading global financial technology company is building infrastructure for digital assets, blockchain-based payments, and internet-scale financial services. The organization develops innovative payment applications and programmable financial infrastructure used by enterprises, financial institutions, and developers worldwide.
The company operates in a fast-paced, technology-driven environment focused on expanding access to modern financial systems through digital assets and emerging technologies.
About the Role
The company is seeking a Manager, Know Your Customer (KYC) to join its Compliance Operations team and oversee the day-to-day management and operations of the KYC function. This role will lead a regional team responsible for all aspects of B2B customer onboarding, enhanced due diligence, and periodic reviews.
- Responsibilities
- Oversee customer KYC onboarding and periodic review processes, including enhanced due diligence and related documentation, policies, and procedures.
- Manage case volumes across workflows to ensure timely execution and adherence to service-level agreements (SLAs).
- Review and improve Customer Risk Acceptance memos by providing constructive feedback and ensuring strong risk identification and mitigation.
- Lead and develop a team of KYC analysts, promoting consistency, quality, and risk-based decision-making.
- Conduct customer compliance walkthroughs and reviews of client programs and controls, identifying gaps and deficiencies while maintaining a strong client experience.
- Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical capabilities.
- Collaborate with Commercial teams and serve as a point of escalation for complex compliance issues.
- Ensure high standards of documentation, audit readiness, and quality assurance across onboarding and review activities.
- Partner with engineering and product teams to improve compliance operations tools and technological support.
- Monitor regulatory, enforcement, and industry developments within digital assets and adapt KYC and AML processes accordingly.
- Build strong cross-functional relationships with QA, Monitoring & Testing, Audit, and examination teams.
- Qualifications
- 10+ years of experience in AML and KYC reviews for corporate customers, including building and managing scalable KYC programs and governance frameworks.
- 3+ years of people management experience leading analyst teams and driving operational excellence.
- 2+ years of cryptocurrency or digital asset industry experience.
- Experience leveraging AI-enabled tools within compliance or KYC workflows while maintaining strong controls and regulatory defensibility.
- Passion for digital currency, blockchain technology, AI, and emerging financial technologies.
- Strong problem-solving mindset with experience implementing technology-driven operational improvements.
- Proven ability to collaborate with Product, Engineering, and Business teams to operationalize compliance requirements into scalable systems.
- Comfortable operating in a rapidly evolving regulatory and technological environment.
- Strong leadership, relationship management, communication, and project management skills.
- Experience in RegTech, FinTech, consulting, or digital asset environments preferred.
- CAMS, CFCS, CFE, or similar certifications preferred.
- Proficiency with Google Workspace, Slack, and Mac environments; familiarity with AI-assisted workflow tools preferred.
- Bachelor’s degree required; quantitative, technical, or data-focused degree preferred.
Additional Information
The organization is committed to building an inclusive workplace and offers equal employment opportunities to all qualified applicants regardless of protected status under applicable law.
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