**Lead Analytics Consultant - Customer Excellence Data and Analytics (CEDA) at arenaflex**

Are you a data-driven professional with a passion for customer excellence? Do you thrive in a fast-paced environment where you can drive business decisions with your analytical expertise? Look no further than arenaflex, a leading financial services company that's committed to empowering its employees to grow their careers.

As a Lead Analytics Consultant on the Customer Excellence Data and Analytics (CEDA) team at arenaflex, you'll play a critical role in developing analytics to identify, measure, and improve customer experience and reduce risk related to high-risk and regulatory concerns. With a strong focus on customer-centricity, arenaflex is seeking a talented individual who can leverage their analytical skills to drive business outcomes and make a meaningful impact on our customers' lives.

• *About arenaflex**

arenaflex is a top-ranked financial services company that's committed to making a positive difference in the lives of our customers. With a strong focus on diversity, equity, and inclusion, we're proud to be recognized as one of the best workplaces in the country. Our employees are our greatest asset, and we're dedicated to supporting their career growth and development through a comprehensive Total Rewards program that includes competitive salaries, benefits, and opportunities for advancement.

• *Job Summary**

As a Lead Analytics Consultant on the CEDA team, you'll be responsible for designing and executing complex analytical processes to provide insights into customer experience and interpret customer feedback. You'll work closely with senior leadership and process owners to inform and influence business strategy and direction, and partner with peer groups and project teams to devise analytic solutions to complex problems.

• *Key Responsibilities**

• Design and execute complex analytical processes leveraging current methodologies and tools to provide insight into customer experience and interpret customer feedback
• Utilize expertise in analytical techniques to promote a greater level of insight across the enterprise customer experience landscape
• Own/Support the execution of deep-dive analyses to find meaningful patterns, root cause, and/or answer complex business questions to drive business decisions
• Present findings to senior leadership and process owners to inform and influence business strategy and direction
• Partner with peer groups and project teams to devise analytic solutions to complex problems, plan the work, and execute on that plan while providing clear communication on progress
• Collect appropriate data for analysis by connecting to various data sources and platforms, combining structured and non-structured data
• Compile and organize datasets to enable analytics, report building, and 'storytelling' of customer experience
• Develop hypotheses regarding trends and drivers of customer feedback; execute analytical process to support/disprove and organize output into a concise and effective presentation narrative with appropriate detail and visualizations
• Support analytical projects with solid organization and clear communication of objectives, tasks/path deliverables, and timelines
• Demonstrate exceptional quality and attention to detail in building and documenting data and analytics processes and execution of rigorous validation process to ensure high levels of confidence in findings and extrapolations

• *Essential Qualifications**

• 5+ years of Analytics and Reporting, Financial Modeling, Statistics, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Strong analytical and creative problem-solving skills
• Self-starter, ability to drive independently with little direction
• Eagerness to contribute collaboratively on projects and discussions
• Excellent verbal, written, and interpersonal communication skills - ability to communicate effectively to audiences with varying levels of management
• Ability to execute in a fast-paced, high-demand environment while balancing multiple priorities
• Proficient PowerPoint skills

• *Desired Qualifications**

• Proficiency in SQL, SAS, and other tools to support data mining and analytics insights
• Experience developing in reporting/insights platforms such as Thought Spot and Tableau
• Ability to work with large databases and process flow through complex logic or merging algorithm
• Strong analytic and creative problem-solving skills
• Self-starter, ability to drive independently with little direction
• Eagerness to contribute collaboratively on projects and discussions
• Excellent verbal, written, and interpersonal communication skills - ability to communicate effectively to audiences with varying levels of management
• Ability to execute in a fast-paced, high-demand environment while balancing multiple priorities
• Proficient PowerPoint skills

• *Work Environment and Culture**

arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive of our employees' career growth and development. Our company culture is built on a strong foundation of customer-centricity, innovation, and collaboration, and we're dedicated to making a positive impact on our customers' lives.

• *Compensation and Benefits**

arenaflex offers a comprehensive Total Rewards program that includes competitive salaries, benefits, and opportunities for advancement. Our benefits package includes:

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

• *Career Growth Opportunities**

arenaflex is committed to supporting the career growth and development of our employees. We offer a range of opportunities for advancement, including:

• Professional development programs
• Mentorship and coaching
• Leadership development programs
• Cross-functional training and development
• Opportunities for advancement to leadership roles

• *How to Apply**

If you're a motivated and talented individual who's passionate about customer excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

• *Disability Accommodation**

If you require a medical accommodation during the application or interview process, please visit our Disability Inclusion page for more information.

• *Drug and Alcohol Policy**

arenaflex maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

• *Third-Party Recordings**

Third-party recordings are prohibited unless authorized by arenaflex.

• *Direct Representation**

arenaflex requires you to directly represent your own experiences during the recruiting and hiring process.

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