Lead Retail Customer Service Associate at careerzynith

As a seasoned professional in customer-facing roles, are you ready to take on a leadership position at careerzynith, a dynamic and innovative company that's revolutionizing the way people interact with print, signs & graphics, and shipping services? We're seeking a highly motivated and customer-centric Lead Retail Customer Service Associate to join our team and help us deliver exceptional experiences to our customers.

• *About careerzynith**

careerzynith is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our mission is to empower businesses and individuals to succeed by providing innovative, high-quality products and services that meet their unique needs. With a strong commitment to customer satisfaction, we strive to build long-term relationships with our clients and help them achieve their goals.

• *Job Summary**

As a Lead Retail Customer Service Associate, you will be responsible for providing exceptional customer service, managing production flow, and leading a team of customer service representatives. You will be the face of careerzynith, ensuring that every customer interaction is positive, efficient, and effective. Your leadership skills, consultative approach, and attention to detail will make you an invaluable asset to our team.

• *Key Responsibilities**

• Provide exceptional customer service, ensuring that every customer interaction is positive, efficient, and effective
• Manage production flow, ensuring that all production orders are completed on time and to the highest quality standards
• Take customer orders, provide pricing information, and recommend FedEx Office products and services
• Operate equipment that requires advanced operational knowledge and expertise, including digital imaging, scheduling, and running black and white or color production on full-service orders
• Set up complex orders and perform multiple tasks at the same time, ensuring that all production jobs are completed accurately and efficiently
• Ensure quality during and after the production process, maintaining high standards of quality and attention to detail
• Communicate effectively with customers, vendors, and team members, ensuring that all stakeholders are informed and satisfied
• Lead a team of customer service representatives, providing guidance, support, and coaching to ensure that they meet their performance goals and deliver exceptional customer service
• Assist in the training of new team members, ensuring that they are equipped with the skills and knowledge needed to succeed in their roles
• Collaborate with management to reduce company costs and optimize profitability in areas of responsibility
• Apply Quality concepts presented at training during daily activities, supporting FedEx Office Quality initiatives

• *Essential Qualifications and Requirements**

• High school diploma or equivalent education
• 2+ years of specialized experience in customer-facing roles, preferably in a retail or service industry
• Excellent verbal and written communication skills, with the ability to communicate effectively with customers, vendors, and team members
• Ability to stand during entire shifts, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to perform work activities requiring cooperation and instruction, with minimal supervision
• Ability to function in a fast-paced environment, under substantial pressure, and maintain attention and concentration for extended periods of time

• *Preferred Qualifications**

• Experience in a leadership role, with a proven track record of success in managing teams and delivering results
• Knowledge of print, signs & graphics, and shipping services, with a strong understanding of the industry and its trends
• Experience with digital imaging, scheduling, and running black and white or color production on full-service orders
• Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement solutions
• Ability to work in a team environment, with a strong focus on collaboration and communication

• *Work Environment and Company Culture**

careerzynith is a dynamic and innovative company that values diversity, equity, and inclusion. We strive to create a work environment that is inclusive, supportive, and empowering, where every employee feels valued and respected. Our company culture is built on a strong foundation of customer-centricity, innovation, and teamwork, with a focus on delivering exceptional experiences to our customers.

• *Compensation, Perks, and Benefits**

careerzynith offers a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our employees' well-being and success. Our benefits package includes:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth
• Recognition and rewards for outstanding performance

• *How to Apply**

If you're a motivated and customer-centric professional who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications, experience, and why you're the ideal candidate for this role. We can't wait to hear from you!

Apply Now!

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

careerzynith will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

careerzynith will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

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