Live Chat Support Representative at CWA Group Boston, MA
Live Chat Support Representative job at CWA Group. Boston, MA. Job Description
Job Description
This is a remote position.
Position: Live Chat Support Representative
Location: United States (Remote)
Company: CWA Group Architecture
At CWA Group Architecture, we believe in creating meaningful connections with our clients and providing exceptional service. We are currently seeking a highly motivated and customer-oriented Live Chat Support Representative to join our dynamic team.
As a Live Chat Support Representative, you will serve as the first point of contact between our company and potential customers. Your role will involve utilizing your exceptional communication and problem-solving skills to provide support and assistance to clients through our online chat platform.
Pay: $28 - $33 per hour
Key Responsibilities:
- Respond to client inquiries in a timely and professional manner through our live chat platform.
- Accurately document and record all communication with clients.
- Assist clients with questions regarding our services, promotions, and offerings.
- Provide technical support and troubleshoot any issues that arise during the chat session.
- Collaborate with team members to resolve any complex issues and ensure customer satisfaction.
- Identify opportunities to upgrade or upsell services to clients.
- Follow up with clients to ensure their needs have been met and provide additional support as needed.
- Stay up-to-date on industry trends and updates to provide the most accurate and relevant information to clients.
- Provide exceptional customer service and maintain a positive and professional demeanor at all times.
Requirements:
- Excellent communication skills, both written and verbal.
- Prior experience in customer service, preferably in an online chat support environment.
- Strong problem-solving and critical thinking skills.
- Ability to multi-task and thrive in a fast-paced environment.
- Proficiency in using online chat platforms and other technology.
- Attention to detail and ability to accurately document client interactions.
- Proven track record of providing exceptional customer service.
- Positive attitude and willingness to work collaboratively with a team.
- Flexibility to work a variety of shifts as needed.
If you are passionate about providing exceptional customer service and have a knack for problem-solving, then we want to hear from you! Join the CWA Group Architecture team and be a part of providing innovative and exceptional architectural services to our clients. Apply now!
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Requirements
Requirements:
- Excellent communication skills, both written and verbal.
- Prior experience in customer service, preferably in an online chat support environment.
- Strong problem-solving and critical thinking skills.
- Ability to multi-task and thrive in a fast-paced environment.
- Proficiency in using online chat platforms and other technology.
- Attention to detail and ability to accurately document client interactions.
- Proven track record of providing exceptional customer service.
- Positive attitude and willingness to work collaboratively with a team.
- Flexibility to work a variety of shifts as needed.
Apply Now
Apply Now