Manager - Customer Assurance

The Manager position on the Customer Assurance (CA) team will play a pivotal role in enhancing the organization's commitment to delivering exceptional customer service and assurance, as part of new Center of Excellence. This role is positioned in our shared service center in Warsaw and will be accountable for managing a team that ensures timely and accurate responses to customer audit requests. This manager position will also play a critical role in helping to build out and enhance the program.

The Customer Assurance Manager will have experience with program management and team coordination and a strong technical background in information security, privacy, and IT controls, as well as experience with customer compliance questionnaires / third party risk. The manager will help streamline processes and enhance the quality of information provided to customers. This role entails managing and coordinating program activities to ensure the team provides comprehensive responses to inquiries from customers, regulators, and external auditors, ensuring that all communications are not only accurate and timely but also aligned with industry standards and regulatory requirements. The ability to manage multiple engagements with competing deadlines will be key.

A proactive and detail-oriented professional who will be responsible for cultivating and maintaining strategic relationships with key business stakeholders across the organization, building a solid understanding of the business, including our products and service offerings, as well as the ability to navigate complex stakeholder environments.

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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