Description:
- We’re looking for an experienced Support Manager who will be responsible for our team aligned to the Central (Americas) timezone.
- Vehicle for your career at a fast-growing, profitable, impact-driven company.
- You'll lead and mentor a team of Individual Contributors, ensuring the delivery of world-class support and a consistently positive customer experience.
- You bring a deep sense of customer centricity—consistently putting the customer’s needs at the center of your decisions.
- Your leadership approach should combine clear performance expectations with a growth-forward mindset.
Requirements:
- Team performance: Leading and mentoring your team to provide exceptional support, with a focus on high performance and team member development.
- Customer Connection: Spending a minimum of 2 hours in customer facing queues each week to maintain product knowledge and hear from customers directly.
- Operational excellence: Ensuring smooth operations and collaborating with other teams (such as Support Operations and Engineering).
- Evolving Support as a business operator/owner: Driving and overseeing support projects aligned with company goals and strategy.
- Company strategy and business awareness: Understanding the company’s strategy and how your team’s efforts contribute to the overall mission.
- Communication, Collaboration & Change Management: Building strong relationships with stakeholders and promoting a “first team” approach to problem-solving.
- Leader accountability & growth: Set aside time to track your impact, seek feedback, and regularly reflect on how you’re showing up as a leader.
- Diversity, Inclusion, Belonging and Equity (DIBE): Promoting a diverse and inclusive team culture.
Benefits:
- Offers Equity
- Offers Bonus
- Multiple Ranges