Manager, Sales and Customer Service – Driving Customer Delight and Team Excellence at careerzynith

Are you a seasoned leader with a passion for delivering exceptional customer experiences and driving team success? Do you thrive in a fast-paced retail environment where no two days are ever the same? If so, we invite you to join careerzynith as a Manager, Sales and Customer Service, where you'll play a pivotal role in shaping the customer experience and driving business results.

• *About careerzynith**

careerzynith is more than just a store – we're a story that's captured the hearts and minds of customers for over 160 years. Our legacy is built on innovations and traditions, inspiring stores, and irresistible products. We've been part of memorable moments and milestones for countless customers and colleagues, and we're excited to write the next chapter in our story with talented individuals like you.

• *Job Overview**

As a Manager, Sales and Customer Service at careerzynith, you'll be responsible for leading a high-performing team that delivers exceptional customer experiences and drives sales growth. You'll be the face of careerzynith, ensuring that every customer interaction is memorable and exceeds expectations. Your passion for customer service, leadership, and team building will drive the success of our sales floor, and your ability to analyze data and develop strategies will help us stay ahead of the competition.

• *Key Responsibilities**

• Build a productive, enthusiastic team that's eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by leading careerzynith initiatives through coaching and recognition, optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
• Manage selling support activities, including stockroom, signing, equipment, and merchandising
• Support other operational areas, such as OMNI, Style, and Asset Protection
• Conduct ongoing talent analysis of colleagues and establish career progression plans to retain top talent and reduce turnover
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
• Work a flexible retail schedule, including days, evenings, holidays, and weekends
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

• *Skills and Qualifications**

• Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
• Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
• Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
• Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
• Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
• Cross-functional Support: Capability to support other operational areas, such as OMNI, Style, and Asset Protection
• Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
• Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
• Communication Skills: Consistently clear and effective communicator, writer, and presenter
• Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

• *Who We're Looking For**

• Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply
• Candidates with a High School diploma or equivalent are encouraged to apply, with 3-5 years of management experience in retail
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment
• Able to work a flexible schedule based on department and company needs

• *What We Offer**

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

• *Why Join careerzynith?**

This is a great time to join careerzynith! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story – Apply Today!

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