Medical Assistant I - Call Center
About the position
- Responsibilities
- Follows OSHA recommendations regarding housekeeping duties.
- Handles incoming calls from patients regarding illness, requests for medications/refills, and documents information per policy and procedure.
- Documents appropriately.
- Calls for reports from facilities and ensures they are available to providers.
- Handles outgoing calls to patients with responses from providers, including calling or faxing prescriptions.
- Provides patients with complete information regarding tests or procedures, including preparation requirements.
- Handles emails from patients and responses from providers.
- Schedules appointments for patients as requested by incoming calls from patients or providers, following parameters set by each physician.
- Occasionally schedules physician referrals and lab/diagnostic studies at the hospital and other facilities.
- Handles incoming and outgoing faxes to and from facilities and pharmacies.
- Requirements
- Graduate of an approved medical assisting program.
- Six months related experience preferred.
- Ability to communicate effectively with patients, listening to symptoms/complaints and providing instructions.
- Ability to relay information to co-workers and physicians.
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