**Medical Specialist/Data Entry Specialist, Medical Information Services (10AM-7PM EST) at arenaflex**

Are you a detail-oriented and customer-focused professional looking to elevate your career in the dynamic background check and drug screening industry? Do you have a passion for precision, client satisfaction, and a commitment to improving workplace safety and health? If so, we invite you to join our innovative team at arenaflex as a Medical Specialist/Data Entry Specialist in Medical Information Services. This exciting opportunity offers a unique chance to lead and oversee drug screening processes, ensuring accuracy and compliance with industry standards, while working in a fast-paced and collaborative environment.

• *About arenaflex**

arenaflex is a leading provider of employment intelligence solutions, empowering employers to make informed decisions through background and medical screening. As a seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA), arenaflex has established itself as a trusted partner in the human capital management industry. With a rich history dating back to 1995, arenaflex has provided innovative technology solutions to businesses from its corporate offices in Alpharetta, Georgia. Since 2020, arenaflex has been a portfolio company of Hanover Investor Management, a London-based private equity firm. By joining arenaflex, you will have the opportunity to learn from industry leaders while making a meaningful impact on the lives of others.

• *Our Culture & Values**

At arenaflex, we value our employees and strive to create a work environment that is collaborative, inclusive, and supportive. Our culture is built on a foundation of integrity, innovation, and customer satisfaction. We believe in empowering our employees to take ownership of their work, providing opportunities for growth and development, and fostering a sense of community and teamwork.

• *What You'll Do**

As a Medical Specialist/Data Entry Specialist in Medical Information Services, you will play a critical role in championing arenaflex clients through interaction via phone and written communication, providing exceptional customer service to coworkers and clients. Your responsibilities will include:

• Partnering with clinics and occupational health facilities to obtain necessary documentation for clients
• Providing billing fees for occupational health services in appropriate programs
• Partnering with collectors to schedule and perform urine drug screen collections and other screenings at client facilities
• Reviewing occupational health results and forwarding to clients in a timely manner across multiple platforms
• Analyzing, problem-solving, and providing resolution to locate clinics and other occupational health facilities
• Entering new sites and billing information across multiple platforms
• Setting up third-party billing accounts
• Confirming existing vendor data and updating as needed across multiple platforms
• Ordering vendor products as needed for onsite events
• Utilizing Salesforce Customer Relationship Management (CRM) for case management
• Initiating and maintaining appropriate documentation of case management from initial report through final resolution

• *Who You Are**

We are seeking a highly motivated and detail-oriented individual with a passion for precision, client satisfaction, and a commitment to improving workplace safety and health. To be successful in this role, you will need:

• Previous experience in the drug-screening industry (a plus!)
• MS Office Intermediate User (Advanced User a plus! and Excel Super User a plus plus!)
• Experience in support/client services – customer service orientation essential
• History of successful outcomes in handling difficult situations and customers
• Excellent written and verbal communication with a keen attention to detail
• A strong work ethic, problem-solver, and a goal-oriented mindset
• Well-organized, able to prioritize, and efficiently work under high-volume conditions
• Ability to work well independently, but also eager to work collaboratively across teams while demonstrating leadership and accountability
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

• *Compensation & Benefits**

arenaflex offers an exciting and meaningful learning and development opportunity, where every opportunity is a stepping stone to success and growth. This position is also eligible for excellent benefits, including:

• Paid healthcare and life insurance premiums
• Low-cost dental and vision insurance
• Employee assistance program
• 401K matching up to 4%
• 17 days of paid time off
• 8 company-paid holidays
• 2 additional days of paid time off for volunteer activities

• *Career Growth Opportunities & Learning Benefits**

At arenaflex, we believe in empowering our employees to take ownership of their careers and providing opportunities for growth and development. As a Medical Specialist/Data Entry Specialist in Medical Information Services, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that fosters innovation and creativity

• *Work Environment & Company Culture Highlights**

arenaflex is a remote-friendly company, offering a flexible and autonomous work environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of integrity, innovation, and customer satisfaction, and we strive to create a work environment that is collaborative, inclusive, and supportive.

• *Conclusion**

If you are a detail-oriented and customer-focused professional looking to elevate your career in the dynamic background check and drug screening industry, we invite you to join our innovative team at arenaflex as a Medical Specialist/Data Entry Specialist in Medical Information Services. This exciting opportunity offers a unique chance to lead and oversee drug screening processes, ensuring accuracy and compliance with industry standards, while working in a fast-paced and collaborative environment. Apply now to take the first step towards a rewarding career with arenaflex!

• *Apply Now**

To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you!

• *Contact Information**

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact email] or [insert contact phone number]. We would be happy to discuss this opportunity further and answer any questions you may have.

Apply Now