Multi-Unit Training General Manager

Position Summary The Multi-Unit Training General Manager is a hands-on, in-store training and compliance leader responsible for ensuring operational excellence across assigned restaurant locations. This role works directly inside new and existing restaurants — training team members on food preparation, POS systems, brand standards, and operational procedures while reinforcing compliance with company and food safety standards.

The Manager is designed for a roll-up-your-sleeves operator who thrives in restaurants — not behind a desk. The ideal candidate is comfortable stepping into any position — front-of-house or back-of-house — to model execution, reinforce brand standards, and coach franchisees and store teams on delivering an exceptional and consistent customer experience.

Key Responsibilities

In-Store Training & Operational Execution
• Provide hands-on training to front and back-of-house teams on food preparation, service standards, POS usage, and daily operating procedures.
• Coach teams on order accuracy, table service, bar operations, and overall guest experience.
• Work shifts alongside store teams to model proper execution and reinforce standards.
• Support onboarding and retraining of managers and hourly staff.
• Identify operational breakdowns and implement corrective coaching and action plans to drive immediate improvement.

Operational Compliance & Brand Standards
• Conduct in-store audits to ensure adherence to food safety, sanitation, company procedures, and local health regulations.
• Monitor product quality, service consistency, and overall operational discipline.
• Address cleaning, equipment maintenance, and execution gaps.
• Reinforce corporate standards and communicate findings and recommendations to franchisees and leadership.

Systems, Reporting & Cost Management
• Provide guidance and resources to franchisees on reporting tools, inventory controls, and operational best practices.
• Share best-practice insights and benchmarking related to labor efficiency and cost management to support franchisee performance.
• Support franchisees in understanding required brand reporting standards and operational documentation expectations.

New Store Openings & Expansion Support
• Support new store openings with on-site training and operational setup.
• Ensure proper implementation of service standards, systems, and team training during launch.
• Provide stabilization support during early-stage operations.

Qualifications
• 3 to 5+ years of restaurant operations experience.
• Experience in training, shift management, or multi-unit support preferred.
• Strong knowledge of food safety standards (ServSafe or equivalent preferred).
• Proficiency with restaurant POS systems.
• Willingness to travel extensively (75%+), primarily throughout the Chicagoland area and surrounding markets.
• Comfortable working on the line and in all areas of the restaurant.

Core Competencies
• Hands-on leadership and presence in-store
• Strong operational discipline
• Customer experience focus
• Ability to coach and correct in real time
• Clear communicator with franchisees and corporate leadership
• Detail-oriented with strong follow-through

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