Online Advertising Specialist - fluent Hungarian
Online Advertising Specialist - fluent Hungarian
Overall Job Purpose:
As an Online Advertising Specialist, you will play a crucial role in delivering high-quality customer service through various channels, including phone, chat, and email for our high-profile Client, who specializes in internet-based searching and video-sharing platforms.
Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.
This role operates in a dynamic and fast-paced customer service environment, involving online interactions with customers. You will work closely with a team and receive ongoing training and support to excel in your responsibilities.
- Duties and Responsibilities:
- Provide high-quality online customer service via phone, chat, and email.
- Deliver efficient troubleshooting and query resolution.
- Identify, qualify, and overcome customer objections.
- Meet deadlines in a fast-paced environment.
- Manage and exceed multiple performance-related targets.
- Participate in ongoing product training and process upskilling.
- Research and develop knowledge of Google Ads and related products.
- Use initiative to identify trends and/or process improvements.
- Being adherent and flexible to internal processes and procedures.
- Being open-minded and willing to accept feedback, whether positive or constructive.
- Demonstrate exceptional proactiveness, seamlessly collaborate with team members, and take full ownership of tasks to drive efficient and successful outcomes.
- Collaborate with the direct manager to resolve customer escalations within the agreed timeline.
- Competencies that will definitely help you in the role:
- Understanding the role.
- Initiative.
- Solution & results-oriented.
- Collaboration & teamwork
- Organizational commitment.
- Resilience & adaptability.
- Client & customer focus.
- Interpersonal skills.
- We Offer:
- Employment contract.
- Remote work - we will provide all the equipment necessary for the work. You can also work hybrid from Krakow, if you want.
- Competitive salaries.
- MyBenefit (including Multisport, private LUX MED Medical Care).
- Refer a Friend Program with additional financial bonuses.
- Relocation support - if you are moving to Poland from another country.
- Attractive offer to join Unum Corporate Life Insurance.
- Wellness Feel Good program.
- Career & personal development.
- Free access to the language learning platform.
Join us and apply today!
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