Operational Excellence Specialist - Technical Support

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title:
Operational Excellence Specialist - Technical Support

Location:
Quincy, IL (Open to Remote)

About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup.

Ingersoll

Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission critical flow creation and life science technologies—from compressors to precision handling of liquids, gases, and power—to increase industrial productivity, efficiency, and sustainability. Supported by over 80 brands, our products are used across a wide range of end markets including life sciences, food and beverage, clean energy, industrial manufacturing, and infrastructure. Across the globe, we are driving growth with an entrepreneurial spirit and ownership mindset. Join us to own your future.

Job Overview The Operational Excellence Specialist – Technical Support is a highly impactful individual contributor role focused on driving efficiency, scalability, and enablement within the Technical Support organization. This role partners closely with Technical Support leadership and learning stakeholders to analyze workflows, implement process improvements, and leverage AI enabled tools to enhance team effectiveness.

The position is not customer?facing and is ideal for a technically savvy professional who is excited about applying AI and automation to operational challenges.

Responsibilities
• Serve as an internal operational excellence and efficiency partner for the Technical Support organization
• Analyze workflows, processes, and support models to identify opportunities for optimization and scalability
• Leverage AI tools, including Copilot and similar technologies, to streamline work processes, reporting, and documentation
• Develop, maintain, and improve process documentation, SOPs, and operational playbooks
• Partner closely with the Learning Management Administrator to create and enhance scalable training and enablement content
• Support customer facing technical teams indirectly by improving tools, processes, and workflows they rely on
• Translate ideas and insights into practical, repeatable solutions that improve team performance
• Proactively identify inefficiencies and recommend data driven, sustainable improvements

Requirements
• Bachelor’s degree or equivalent relevant experience
• Experience in operational excellence, process improvement, business analysis, or support operations
• 1+ years' experience with strong computer and technical aptitude with the ability to quickly adopt new tools
• 1+ years practical experience using AI and automation tools, or strong demonstrated interest and willingness to apply them

Core Competencies
• Operational excellence and continuous improvement mindset
• Technology and AI curiosity with hands on learning orientation
• Problem solving and root cause analysis
• Cross functional collaboration
• Adaptability and self-directed learning
• Ability to work independently while collaborating effectively across teams
• Strong analytical, organizational, and documentation skills
• Clear and effective written and verbal communication skills

Preferences
• Experience supporting or partnering with Technical Support, Customer Support, or Service organizations
• Background in workflow optimization, enablement, or training development
• Familiarity with learning management systems or training content creation
• Experience working in distributed or remote team environments

Travel & Work Arrangements / Requirements
This position is fully remote eligible, with the primary location based in Quincy, IL. Occasional travel to Quincy may be required, particularly during onboarding or for collaboration and training development. Ongoing travel expectations are minimal.
Pay Range
MIP Eligible Role
The pay range for this role is $75,000 – $95,000, excluding incentive opportunities. The pay range takes into account a wide range of factors that are considered in ma

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