Patient Access Concierge- Albany Advanced Imaging- Hybrid/Remote Opportunity

Remote, USA • Full-time • Posted 2026-05-04

About the position

Greets patients and family members, obtains and verifies demographic, clinical, financial, and insurance information during the pre-registration process.
Accepts point of service payments and provides guidance for payment options.
Enters patient information accurately into hospital information systems.
Refers patients with questions regarding financial liability to appropriate resources.
Processes key documents to facilitate obtaining insurance information and provides payment estimates for out-of-pocket costs.
Educates patients/families on the use of registration kiosks or online systems.
Identifies routine issues and escalates them to the Lead Patient Access Concierge.
Maintains compliance with HIPAA and other regulatory requirements throughout all activities.
Performs insurance eligibility/benefit verification utilizing EDI transactions and payer web access.
Provides financial information and patient payment options, collecting appropriate patient liabilities at the point of service.
Communicates with various ancillary departments to ensure smooth patient flow and high data integrity.
Cross trains in various functions to assist in the timely delivery of department services.

High school diploma or equivalent; Associate degree in Accounting or Business Administration preferred.
1-3 years of experience in a hospital, clinic, insurance company, or healthcare financial service setting.
Knowledge of insurance and governmental programs, regulations, and billing processes is highly desired.
Working knowledge of medical terminology, anatomy, and physiology preferred.
Basic understanding of Microsoft Office Suite (Word, PowerPoint, Excel).
Excellent verbal and written communication skills, data entry skills, and organizational abilities.