Patient Care Scheduler - Central Scheduling - Remote Eligible Montana

About the position

Responsibilities
• Accurately schedules services per department protocol and as applicable to assigned area(s).
• Coordinates resources to ensure patients receive an appropriate level of care at every interaction.
• Adheres to department policies and procedures with flexibility and adaptability to frequently changing standard operating procedures.
• Maintains strong quality metrics as assessed by standard department quality assurance programs per department protocol.
• Consistently exhibits professional, effective, and articulate communication verbally and in written form.
• Maintains confidentiality and respects patient privacy according to HIPAA compliance guidelines.
• Works efficiently and calmly under conditions of stress and in times of high patient volume or additional workload.
• Works in collaboration with assigned area leadership and staff in maintaining daily operations and completion of tasks.
• Assists with cross training and onboarding of new hires as applicable to assigned area(s).
• Works cooperatively with appropriate departments to ensure all visits are properly scheduled.
• Monitors access issues with provider schedules that may impact patient experience.

Requirements
• High school diploma or GED required.
• Minimum of one (1) of the following preferred: post high school education or vocational training in healthcare, previous work experience in healthcare or customer service, or knowledge and understanding of medical terminology.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
• Accurately type 45 wpm highly preferred.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Benefits
• Full-time position with competitive salary range.
• Remote work eligibility after initial training period.
• Opportunity for professional development and training.

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