Patient Financial Counselor – Bilingual Spanish

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

Metro Vein Centers – Remote (Must Reside Within One of the Continental States, US)Bilingual English & Spanish Required

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About the Role

We’re seeking a bilingual, patient-focused Senior Patient Financial Counselor to help patients better understand their insurance coverage, expected costs, and available payment options before receiving care.

In this role, you’ll speak directly with patients to verify benefits, explain out-of-pocket responsibilities, answer billing-related questions, and help resolve financial concerns with empathy and accuracy. You’ll also partner closely with our insurance verification, authorization, and revenue cycle teams to ensure patients are financially cleared and prepared for their visits.

This position is ideal for candidates with experience in healthcare billing, insurance verification, patient access, financial counseling, medical call centers, or revenue cycle operations who enjoy helping patients navigate complex insurance and payment questions.

This is a fully remote role for candidates residing within Metro Vein Centers’ active operating states.

What You’ll Do

Verify insurance eligibility, benefits, and network participation

Explain deductibles, copays, coinsurance, and estimated out-of-pocket costs to patients

Answer patient billing and insurance questions by phone with professionalism and empathy

Help patients understand payment plans, self-pay options, and financial assistance programs

Document benefit details and patient conversations accurately within Athena

Partner with authorization, billing, and clinical teams to resolve insurance or payment issues

Support escalated patient concerns related to billing or insurance coverage

Help identify workflow improvements that reduce denials and improve the patient experience

What You’ll Bring

2–3+ years of experience in healthcare billing, insurance verification, patient financial counseling, revenue cycle, or patient access operations

Strong understanding of insurance verification, benefits review, and patient financial responsibility

Comfortable explaining medical billing and insurance information to patients in a clear, supportive manner

Experience working within payer portals, EMR systems, and healthcare workflows

Excellent communication and customer service skills with the ability to de-escalate patient concerns professionally

Strong attention to detail and documentation accuracy

Ability to work independently in a remote environment while collaborating across teams

Bilingual in English and Spanish required

High school diploma or equivalent (GED) required

Preferred Skills

Experience with Athena Practice / Centricity

Previous experience in a healthcare call center or centralized business office environment

Familiarity with front-end revenue cycle processes including authorizations, referrals, and financial clearance

Experience using Excel, Google Sheets, or reporting dashboards

This Role Is Great For Candidates With Experience In:

Patient Access

Insurance Verification

Medical Billing

Revenue Cycle

Financial Counseling

Medical Call Centers

Patient Financial Services

Prior Authorization

Front-End RCM

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) + Paid Company Holidays

Company-Paid Life Insurance

Short-Term Disability Insurance

Employee Assistance Program (EAP)

Career Growth & Development Opportunities

A collaborative, patient-focused culture committed to operational excellence and career development

#LI-Remote

The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.
Our values guide everything we do:

Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.

Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.

A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.

Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes.

Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.

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