Payer Enablement Specialist
About Tava Health
Tava Health is a venture-backed, online mental health platform that partners with employers to provide convenient, high-quality, accessible mental health resources to employees and their dependents. Our mission is to be the preferred ecosystem for providers to build and grow thriving private practices.
About the Role
We are seeking a Payer Enablement Specialist to play a critical role in building and maintaining Tava’s payer infrastructure across our systems. This individual will own payer configurations within our EMR, fee schedule management, and the documentation and workflows that enable scalable payer operations. Reporting to the VP of Payer Operations and Strategy, this role will work cross-functionally with Payer Operations, RCM, and Product to ensure payer requirements are accurately translated into system logic and operational processes.
You will play a key role in improving operational efficiency and helping Tava scale payer operations while continuously identifying ways to reduce manual work and improve system quality.
What You’ll Do
Payer Configuration & System Management
Build and maintain payer configurations within Tava’s EMR
Translate payer requirements into system logic and configuration standards
Ensure consistency and standardization across payer setups
Fee Schedule & Revenue Integrity
Manage fee schedules and validate contracted rates
Identify and resolve discrepancies in Tava’s EMR and across other platforms
Support accurate reimbursement through precise configuration
Documentation & Knowledge Management
Maintain SOPs and Insurance Articles to reflect current workflows and payer requirements
Continuously improve documentation for clarity and usability
Leverage AI tools for operational documentation efficiency
Operational Collaboration & Enablement
Partner with Payer Operations, RCM, Product, and Payer Partnerships
Support troubleshooting, payer updates, and system-related issues
Provide clear operational context to support system improvements
Quality Assurance & Continuous Improvement
Audit configurations and workflows to ensure accuracy and consistency
Identify inefficiencies or patterns in errors and escalate appropriately
Proactively identify opportunities to reduce manual work using tools, automation, and AI
What We’re Looking For
Experience in operations, consulting, analytics, or a related field, or strong analytical training through university coursework
Strong analytical and problem-solving skills with the ability to break down complex systems
High attention to detail and a strong sense of ownership
Curiosity and willingness to learn the healthcare payer and revenue cycle space
Strong communication skills and ability to work cross-functionally
Comfort using modern tools (including AI) to improve workflows and efficiency
You are excited about using AI and modern tools to rethink how operational work gets done, rather than simply executing existing processes
Nice-to-Have Experience
Digital health experience
Experience in high-growth environments
Experience with custom systems, rules engines, or configuration-heavy platforms
Why You'll Love Working With Us
Enjoy working remotely in this full-time, salaried position with Tava. We offer a highly competitive benefits package, including:
Competitive salary and stock options
Tava mental health benefit – free access to therapy for you and your family
Medical and dental insurance – for you and your dependents
Monthly HSA contributions
Generous PTO and paid holidays
Work from anywhere
Paid parental leave
Weekly team lunches
Opportunity to shape a growing company and culture
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- For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Indiana, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, and Washington. Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future.All hiring activities at Tava Health are handled by company representatives using @tavahealth.com or @us.tavahealth.com email addresses.Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at [email protected] Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
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