Physician Services Triage Coordinator

Optimal Care is where your dedication meets a rewarding career.
As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.
What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.
Exceptional Benefits:
Minimum of 3 Weeks Paid Time Off (PTO)
Company Vehicle Program
Mentorship Culture
Medical, Dental, and Vision Insurance
401(k) with Employer Match
Mileage Reimbursement
Cutting Edge Technology
Key Responsibilities
The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population.
In this role you will be responsible for:
Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care
Performs well under stress and in emergency situations
Assumes primary responsibility for “after hours” including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities
Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so
Maintains confidentiality of patient and employee information. Shares information only in accordance with policy
Answer telephone calls after hours and responds to any concern or change in patient condition
Provides support and direction to agency staff, health care professionals patients, and families related to health care concerns
Required Qualifications
High School Diploma or GED
Minimum one (1) year of experience in medical field, medical office experience or related position
Ability to operate computer equipment, Fax and photocopy machines necessary
Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
Knowledge of medical terminology
Excellent verbal and written communication skills
Desired Qualifications
CNA or MA certification preferred
Experience with geriatric population and/or caregivers preferred
Familiarity with Ethizo EMR preferred
Location
Home Office: One of the following
Jackson, MI
Saginaw, MI
Grand Rapids, MI
This is a Hybrid position (see hours for more detail)
Hours
During the week (3 days/week):
In office: 10 a.m. to 5 p.m.
Remote: 5 p.m. to 10 p.m.
Lunch: 3 p.m. to 4 p.m. or 4 p.m. to 5 p.m.
Weekend shift (every other weekend):
Remote: 10 a.m. to 9 p.m.
Hour lunch from 3 p.m. to 4 p.m. or 4 p.m. to 5 p.m.
Pay Range
$18—$24 USD
Background Screening
Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.
Reasonable Accommodations
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer
Optimal Care is an equal-opportunity employer.

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