Post Acute - Director of Operations - MD, PA, VA, DC Based Candidates Only

Director of Operations – Post-Acute Care

Position Summary:

The Director of Operations for Post-Acute Care plays a pivotal leadership role in overseeing the operational performance of multiple facilities across Maryland. This position is responsible for ensuring the delivery of high-quality, efficient, and patient-centered care by aligning operational excellence with organizational strategy. The Director will serve as a liaison between client facilities and corporate functions while driving improvements in provider satisfaction, patient outcomes, and organizational growth.

The ideal candidate is a clinician, (Physician Assistant, Nurse Practitioner or Registered Nurse) with leadership experience in post-acute care and a strong understanding of care coordination, quality metrics, and value-based care models.

Key Responsibilities

Operational Management
• Oversee daily operations of multiple post-acute care facilities, ensuring efficiency and compliance with organizational standards.
• Act as a liaison between facilities and corporate teams, including Payroll, Credentialing, Human Resources, Provider Enrollment, Revenue Cycle,Finance and Recruitment.
• Recommend and implement process improvements to drive operational and administrative efficiencies.
• Monitor key performance indicators (KPIs) and implement strategies to achieve operational goals.

Clinical & Operational Leadership
• Provide oversight of post-acute programs including SNF, home health, hospice, and rehab partnerships.
• Ensure compliance with state, federal, and accreditation standards.
• Develop and implement clinical protocols to improve care transitions and reduce readmissions.
• Monitor quality outcomes, patient satisfaction, and performance metrics.
• Serve as the clinical liaison between acute and post-acute settings.

Clinical Interview Responsibility
• Conduct clinical interviews for open job requisitions, assessing candidates for clinical competency, scope-of-practice alignment, patient care standards, and cultural fit.
• Partner with hiring managers to evaluate technical skills, decision-making ability, and adherence to evidence-based practice.
• Provide structured feedback and hiring recommendations to ensure selection of high-quality clinical talent.

Financial & Performance Management
• Collaborate with the CCO on financial reporting and accountability for each region.
• Contribute to the development of annual budgets and manage contracts to meet financial targets.
• Use KPIs and data-driven insights to identify strategies that maximize profitability.
• Support Revenue Cycle Management (RCM) to ensure processes yield positive financial outcomes.

Customer Engagement & Client Relations
• Maintain and strengthen relationships with Skilled Nursing Facilities to ensure client satisfaction and retention.
• Partner with Business Development to support expansion into prospective facilities.
• Represent the organization in client-facing meetings to reinforce service excellence and partnership.

Strategic Planning & Growth
• Identify opportunities for service expansion and partnership development.
• Lead implementation of new post-acute programs and initiatives.
• Collaborate with executive leadership on long-term strategic planning.

Quality Improvement & Compliance
• Drive quality improvement initiatives to enhance patient outcomes and provider performance.
• Ensure compliance with all federal, state, and local healthcare regulations.
• Present and implement new programs and processes that reduce costs while improving quality of care.
• Participate in organizational strategy, planning, and director-level meetings.

Program & Strategic Management
• Support the COO in managing existing and prospective programs and services.
• Participate in monthly KPI reviews and quarterly leadership meetings.
• Lead initiatives that align operational execution with broader organizational goals.

Qualifications
• Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field
• Master’s degree (MHA, MBA, MSN, or related field)
• 5 years of healthcare operations experience
• 3+ years in post-acute care leadership (SNF, home health, rehab, hospice, or transitional care)
•  Strong understanding of CMS regulations and value-based care models
• Demonstrated success in managing multi-site operations and large, diverse teams.
• Strong knowledge of healthcare regulations, compliance standards, and quality improvement practices.
• Proven ability to manage budgets, contracts, and financial performance.
• Excellent communication, leadership, and relationship management skills.
• Strategic thinker with a results-oriented mindset and ability to drive performance improvement initiatives.

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