Principal, Strategy & Operations

Remote, USA • Full-time • Posted 2026-05-04

Define and execute on the GTM strategy for the Emerging segment, including partner journeys, service tiers by partner type, and capacity models.
Translate strategic goals into multi-quarter roadmaps, success metrics, and operating plans to drive account acquisition, retention, and growth.
Influence product roadmaps by grounding prioritization in customer needs, operational realities, and revenue impact, to shape partner experiences that scale (e.g. onboarding flows, in-product guidance, and self-serve capabilities)
Identify opportunities to optimize cost-to-serve while improving partner experience through automation and tooling.
Use data to identify growth opportunities, diagnose issues, and guide strategic tradeoffs.
Communicate insights and recommendations clearly to senior leaders, driving alignment and action.

10+ years of experience in strategy, operations, GTM, consulting, or related roles, with demonstrated impact at scale.
Experience owning strategy and operating outcomes for a complex business or customer segment, especially in marketplace companies
Proven ability to lead through ambiguity and drive alignment across senior stakeholders.
Strong analytical foundation; able to synthesize data into clear insights and decisions.
Exceptional communicator, comfortable influencing at the executive level.
Builder mindset: energized by creating durable systems, not just shipping one-off projects.
Comfortable balancing long-term vision with near-term execution.
Experience with analytical toolsets (e.g Tableau, SQL) required, and sales tooling (e.g. Salesforce, Gong) preferred.
MBA or advanced degree are a plus

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

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