Project Manager, Global Customer Care (Hybrid) at careerzynith

• *Unlock Your Potential as a Project Manager at careerzynith**

Are you a seasoned project manager with a passion for delivering exceptional results in a dynamic and fast-paced environment? Do you have a proven track record of leading cross-functional teams and managing multiple projects simultaneously? If so, we invite you to join careerzynith as a Project Manager, Global Customer Care (Hybrid).

• *About careerzynith**

careerzynith is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer care. Our team of experts is passionate about delivering high-quality products and services that exceed our customers' expectations. As a Project Manager at careerzynith, you will play a critical role in driving our business forward and contributing to our mission of excellence.

• *Job Summary**

As a Project Manager, Global Customer Care (Hybrid), you will be responsible for leading various projects, including operational, commercial, and new product development, within the Instruments Division - Global Customer Care organization. This is a hybrid position, allowing you to work from home two days per week. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

• *Key Responsibilities**

• Lead the team in the development of the project charter and management plan, ensuring effective project execution and delivery.
• Direct, manage, monitor, and control projects, evaluating tradeoffs within the project and making informed decisions.
• Meet with project stakeholders to understand and refine project scope, review with manager for approval, and create detailed Work Breakdown Structure.
• Develop and manage the detailed project Gantt chart, analyzing critical path and major workstreams to ensure timely completion.
• Collaborate with supervisor and/or project PM to establish sub-project budget, monitor and maintain costs within budget.
• Develop a risk management plan for the project, identifying, analyzing, and understanding project risks, and developing and monitoring a risk response plan.
• Estimate, acquire, and assign project team resources, defining the role, responsibility, and deliverables for each team member.
• Develop a Stakeholder management plan for the project, based on the identification, analysis, and understanding of Stakeholder expectations.
• Develop and Execute the communications management plan for project team and the needs of key stakeholders.
• Manage multiple (8+) projects simultaneously, depending on complexity, and prioritize tasks/schedules accordingly.
• Manage a cross-functional team aiming to complete projects and achieve objectives.
• Serve as the PMO project lifecycle expert on the team, owning project planning and replanning, assigning tasks, and managing the schedule to ensure deadlines are met.
• Perform project status reporting and exercise good judgment when escalating project and operational risks.
• Leverage PM tools to manage open action, risks, key decisions, and lessons learned.
• Actively engaged in improving PMO processes, knowledge platforms, and culture.
• Build strong relationships with project team members, stakeholders, and leadership.
• Foster and maintain a positive project team environment.
• Demonstrate ability to learn quickly and adapt to a changing environment.

• *What You Need**

• Bachelor's Degree required
• 4+ years of project management-related work experience required
• Demonstrated experience managing or leading projects of varying complexity through the full project lifecycle.
• Experience with project management tools such as Microsoft Project, Smartsheet or other tools highly preferred
• Certification in Project Management, CAPM or PMP preferred
• Utilization of agile and/or waterfall planning methodology preferred
• Knowledge of materials and manufacturing processes for product design preferred
• Lead projects for medical devices or regulated industries preferred

• *What We Offer**

• Competitive salary and benefits package
• Opportunity to work in a dynamic and fast-paced environment
• Collaborative and supportive team culture
• Professional development and growth opportunities
• Flexible work arrangement (hybrid remote work)
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Comprehensive training and onboarding program

• *How to Apply**

If you are a motivated and experienced project manager looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

• *Note**

careerzynith is a leading organization in the industry, and this job posting is an opportunity to join our team. Please note that the company name has been replaced with "careerzynith" to maintain confidentiality.

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