QA Engineer, Sr. (Manual)

About Faro Health
Faro Health aims to improve lives by helping life sciences companies answer complex clinical questions simply, efficiently, and effectively. Our software platform serves as a single source of truth for orchestrating complex clinical development. By bringing data and teams together, we empower researchers to design more intelligent trials and reach milestones faster.

About The Role
As a Senior Manual QA Engineer, you will be a high-impact individual contributor responsible for ensuring the reliability and integrity of different systems that conform to the Faro Health ecosystem. You are not just a tester; you are a quality advocate who understands that clinical data requires a meticulous, detail-oriented approach.

Leveraging your deep expertise in SaaS, cloud-native architectures, and LLM-augmented workflows, you will analyze complex user requirements, design comprehensive test strategies, prepare and execute test cases, and serve as a mentor to junior and contractor engineers. You will play a critical role in our continuous integration environment while ensuring our manual testing foundation remains rock-solid.

Qualifications
• 8–10+ years of experience in the Quality Assurance discipline, with a proven track record in fast-moving, growth-minded startups.
• Experience navigating from early-stage builds to scaled production environments.
• Proactive expertise in leveraging Generative AI and LLM tools to augment manual testing, including synthesizing complex product requirements into comprehensive test cases and identifying edge cases.
• Extensive experience testing cloud-native applications (AWS, Azure, or Google Cloud) and modern, multi-tenant SaaS platforms.
• Expert-level proficiency in SQL for deep data validation and backend integrity testing.
• Strong understanding of black-box and white-box testing methodologies, as well as non-functional testing principles such as performance, accessibility, and security.
• Meticulous and detail-oriented with strong analytical skills for root cause analysis and problem-solving.
• Excellent communication skills, capable of translating technical issues into business impact and maintaining proactive stakeholder engagement.
• Ability to thrive in evolving environments, working effectively across different time zones and fostering a culture of quality.
• Hands-on experience with QA tools such as Jira and QASE.
• Self-motivated with the ability to work independently under minimal supervision.
• Familiarity with the "shift-left" approach and transitioning from manual to automation workflows.

Responsibilities
• Analyze user requirements and design documents to develop detailed, risk-based test plans and manual test cases for complex SaaS platforms.
• Lead the execution of functional, regression, and integration tests, documenting defects with high precision and providing comprehensive testing summaries.
• Utilize SQL queries to analyze, manipulate, and validate test data, ensuring data integrity and accuracy.
• Evaluate software changes to assess their impact on platform performance, scalability, and reliability.
• Provide technical guidance and mentorship to QA Engineers to enhance team efficiency and testing depth.
• Coordinate with Developers, Product Owners, and DevOps teams to ensure smooth information flow and collaboration.
• Apply innovative QA methodologies to improve testing processes and ensure adherence to development standards.
• Monitor issues throughout the Software Development Life Cycle (SDLC), triaging bugs and prioritizing high-impact issues reported by end-users.
• Participate actively in design reviews, sprint planning, and daily stand-ups to align testing activities with project goals.

Benefits
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic)
• Short Term and Long Term Disability
• Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
• Training & Development Reimbursement
• Remote or Hybrid Work Environment
• Peer-to-peer bonus program
• Company/department outings and events
• Stock Option Plan
• Office On-Premises Amenities; gym, restaurant tenant discount, Padel Ninet

Equal Opportunity
Faro Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

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