Quality Assurance Analyst & Trainer - Health and Wellness - REMOTE
- We are looking for a full-time Quality Assurance Analyst & Trainer to join our high-performing, fully remote Customer Experience team. The role is responsible for monitoring, coaching, and continuously enhancing the quality and effectiveness of customer interactions across all service channels.Requirements
- Conduct ongoing QA audits of customer interactions across phone, chat, SMS, email, and social channels.
- Score and track agent performance to ensure alignment with quality standards and KPIs, and regularly report performance outcomes to department leadership.
- Analyze QA trends to identify individual and team coaching opportunities. Benefits
- Salary: $69,000ā$75,000 (based on experience)
- Fully remote working position
- Paid time off (PTO)
- Paid annual company holidays
- Your Birthday is a paid vacation day each year ā take the day to celebrate your awesomeness!
- 100% company-paid Medical, Dental, and Vision Insurance
- 100% company-paid Life Insurance and Short-Term Disability Coverage
- Employer matching 401K participation
- Charitable contribution match up to $2,500/year
- $100/month Work From Home (WFH) stipend
- Free monthly employee product samples and team discounts
- Fun company social and team-building events (with travel included!)
- Work/life balance
- Professional development opportunities
- Collaborative and innovative work culture
Apply Now
Apply Now