Quality Control Analyst II
About Firstsource
Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.
With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.
Job Summary
Review Mortgage loan files to ensure accuracy of information and verify the presence of all required documents. Documents may include credit, title, appraisals, credit documents, property valuation, loan-to-value ratios, and debt carried. Manual Frontline Underwriting experience is required to perform this job.
Qualifications:
College Degree or equivalent work-related experience, and High School Diploma or equivalency required
At least 3 years of recent experience in conventional and government underwriting and Quality Assurance/Quality Control function in the mortgage banking industry
Experience in quality assurance services in a multiple client environment a plus
A strong working knowledge of calculating and verifying income & assets, and evaluating credit reports, purchase contracts, appraisals, title commitments, and other loan pertinent documentation
In depth working knowledge of AUS systems, including Loan Prospector and Desktop Underwriter
Must have manual underwriting experience, as well as automated
Must have held previous signing authority
At least an Intermediate level user of Microsoft Office Suite, with an emphasis on Word and Excel
Strong written communication skills
Ability to handle multiple tasks and prioritize workloads
Knowledge of all conventional and government underwriting guidelines for agencies
Essential Duties and Responsibilities:
Audit a minimum of 8 files per day relating to credit, collateral, and capacity AND maintain a 98% rate of accuracy
Analyze calculations and verifications of income & assets, and evaluations of credit reports, purchase contracts, appraisals, title commitments, and other loan pertinent documentation
Enter review results into company’s proprietary software
Stay current on all agency, state and federal guidelines, and participate in on-going training as industry evolves
Review internal audit results, and discuss feedback with team lead/manager for response
Work well with others including mentoring new hires or junior level analysts as needed
Manage time efficiently and prioritize workloads to meet strict deadlines while handling multiple tasks
Be flexible in the work environment
Conduct all activities and interactions in a professional manner
Complete company/client introductory training during orientation period
Adhere to the company’s policy and procedures.
Other duties as assigned by manager
Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
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