[Remote] Bilingual Care Coordinator (Fully Remote, Spanish Speaking)
Note: The job is a remote job and is open to candidates in USA. Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. They are seeking a full-time Care Coordinator to support their expansion into Chronic Care Management, focusing on providing relationship-based support for adults managing chronic conditions.
- Responsibilities
- Manage a defined caseload of enrolled CCM (chronic care management) members
- Conduct proactive outreach to support ongoing engagement and care coordination
- Identify and address social determinants of health, including food access, housing resources, transportation, and community supports
- Coordinate referrals to community-based organizations and social service providers
- Track referral progress and support members in navigating next steps
- Partner closely with the RN and NP to surface barriers impacting care or engagement
- Support appointment scheduling, reminders, and follow-up coordination as needed
- Maintain accurate, timely documentation of member interactions and coordination activities
- Meet outreach, documentation, and engagement expectations aligned with CCM requirements
- Collaborate closely with the care team to deliver team-based, whole-person support
- Skills
- Minimum of 1 year of experience in care coordination, community health work, or a related member-facing support role
- Bilingual - Spanish and English fluency required
- At least 1 year of experience working with a Medicare/Medicaid population
- Experience working in healthcare support call center settings
- Experience supporting individuals with chronic conditions and ongoing care needs
- Strong understanding of social determinants of health and community-based resources
- Comfort working in structured, metrics-driven programs
- Strong communication skills and ability to build rapport with diverse populations
- Ability to work independently in a fully remote environment
- Proficiency with documentation systems, CRMs, or EHRs
- Reliable internet connection and access to a HIPAA-compliant workspace
- Benefits
- Comprehensive health, vision & dental insurance
- 401k
- Monthly work-from-home expense stipend
- Flexible vacation policy with paid time off
- Opportunity for rapid career progression and personal growth
- Company Overview
- Pair Team is an end-to-end operations platform that connects vulnerable patients to local care teams. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://pairteam.com.
Apply Now
Apply Now