[Remote] Billing Liaison- Milwaukee
Note: The job is a remote job and is open to candidates in USA. Kindbody is a leading U.S. fertility clinic network on a mission to make fertility and family-building care affordable and accessible. The Billing Liaison acts as the central connection between patients, clinical teams, and the billing department to ensure efficient resolution of billing concerns and high-quality customer service to patients regarding account issues.
- Responsibilities
- Apply and allocate payments correctly in Azalea, if needed
- Transfer payments between encounters, if needed
- Set up payment plans in accordance with approved parameters
- Respond to patient billing questions with professionalism and empathy
- Follow up on outstanding patient inquiries within 2 business days or sooner
- Maintain a personal tracker for unresolved items
- Review daily schedules to flag yellow/red-lit patients or those with upcoming procedures who have balances due
- Send pre-written TextExpander messages to appropriate patients
- Alert clinic staff when same-day balances are outstanding for procedures
- Serve as the point person for billing inquiries assigned through KEMR tasks
- Collaborate with nurses, PENs, Practice Coordinators, Financial Navigators, and the RCM team to identify and resolve patient billing issues
- Attend weekly standing meetings with leadership to review unresolved or escalated cases
- Track and trend billing issues or workflow barriers that require escalation or workflow updates
- Skills
- 2+ years in a health plan / medical insurance billing, patient services, or healthcare role in a fast-paced, customer-focused clinic environment
- Strong interpersonal skills, patience, and professionalism when dealing with sensitive financial conversations
- Solid grasp of insurance terminology and patient cost-share responsibilities
- Proficiency in payment allocation, balance transfers, and HSA reimbursement protocols
- Comfortable navigating EMR systems, task routing, and interdepartmental collaboration
- Ability to identify root causes of billing issues and recommend appropriate resolutions
- Excellent attention to detail, time management, and follow-through on open items
- Works effectively with both internal and external stakeholders
- Able to detect trends and report potential systemic issues to RCM leadership
- Willingness to roll with the punches, multitask, and troubleshoot problems
- Kindbody experience is preferable
- A passion for women's health and fertility is a plus
- Experience using Azalea Billing or similar platforms
- Company Overview
- Kindbody is a fertility clinic network and family-building benefits provider for employers. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.kindbody.com.
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