Remote Call Center Supervisor - Health Industry Leader

Job Overview:

We are seeking an experienced and results-driven Call Center Supervisor to join our team at Health Fortune 500. As a Call Center Supervisor, you will oversee the daily operations of our Tech Support Specialist team, ensuring exceptional service and efficient resolution of technical issues. This is a 100% remote opportunity, offering a competitive salary and a chance to work with a leading health industry company.

Key Responsibilities:

• Lead, mentor, and supervise a team of Tech Support Specialists, fostering a high-performance culture and ensuring team members meet performance targets


• Monitor and manage daily operations, ensuring compliance with regulatory requirements and efficient use of technology


• Track and analyze team performance metrics, implementing strategies to enhance productivity and service quality


• Provide ongoing training and development opportunities to team members, staying current with industry trends and best practices


• Handle escalated customer complaints, providing elevated technical support expertise and ensuring high levels of customer satisfaction

Requirements:

• 5+ years of experience supervising employees in a call center environment


• High School Diploma or GED required


• Minimum of 5 years of experience answering inbound phone calls


• At least 3 years of customer service experience


• At least 12 months of technical support experience


• Proficient in client management ticketing applications


• Ability to type 65+ words per minute with 90% accuracy

What We Offer:

• Competitive salary (target rate: $40-45/hr W2)


• Opportunity to work with a leading health industry company


• 100% remote work arrangement


• Comprehensive benefits package, including medical, dental, vision, and 401K plan


• Paid leave, holiday pay, and commuter benefits

How to Apply:

If you are a motivated and experienced call center professional looking for a new challenge, please submit your application. We are an equal opportunity employer and welcome applications from qualified candidates.

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