[Remote] Content Strategist - Help Center Content Management

Note: The job is a remote job and is open to candidates in USA. lindawernerassociates is seeking a detail-oriented and highly collaborative Content Strategist to manage updates across multiple Help Centers that support a global consumer and business audience. The role involves drafting and refining Help Center articles, ensuring content accuracy, clarity, and alignment with brand standards, while collaborating with cross-functional partners.

Responsibilities
• Create, edit, and publish Help Center content in clear, user‑friendly language that accurately explains how to use consumer and business tools
• Execute content strategy for product updates, ensuring consistency, accuracy, and alignment with organizational standards
• Collaborate with cross‑functional partners—including product marketing, technical teams, legal, communications, and events—to gather information and manage feedback
• Draft, structure, and optimize content within a content management system (CMS)
• Manage approvals and coordinate with legal and policy teams to ensure compliance
• Publish content in alignment with product launch timelines and go‑live requirements
• Continuously refine and optimize Help Center content based on user feedback, performance metrics, and product changes
• Maintain high editorial quality standards and ensure content reduces user confusion and increases helpfulness

Skills
• 3+ years of experience in digital content writing, editing, and content management
• Hands‑on experience using a CMS to draft, structure, and publish content
• Familiarity with HTML for basic formatting and troubleshooting
• Experience collaborating with cross‑functional stakeholders to produce public‑facing content
• Strong writing, editing, and communication skills with exceptional attention to detail
• Ability to manage multiple deadlines and work independently
• Experience writing technical, instructional, or educational content for consumer or business audiences
• Background working within a global technology company or digital‑first environment
• Understanding of marketing, communications, or product development workflows
• Experience supporting global audiences and adapting content for international use
• Familiarity with Help Center ecosystems or similar knowledge‑base environments
• Basic understanding of HTML and web publishing best practices

Benefits
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Company Overview
• Linda Werner & Associates is a writing and editing company offering placement services for writers and editors. It was founded in 1997, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is http://lwerner.com.

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