[Remote] Credits Specialist, Medical Billing

Remote, USA • Full-time • Posted 2026-05-04

Note: The job is a remote job and is open to candidates in USA. Grow Therapy is on a mission to serve as the trusted partner for therapists and patients in accessing high-quality mental healthcare. They are seeking a Credits Specialist II to establish the Overpayments vertical and manage overpayment validation projects, ensuring compliance and maintaining accurate records.

Researching overpayments in instances where payors (e.g., insurance companies or government programs) have paid more than the amount due, and fulfilling refund requests to our payors
Initiating and managing refunds once verified, and ensuring the appropriate steps are taken to return funds
Fulfilling overpayment requests based on the contractual timelines outlined by each payor
Ensuring compliance with regulations and policies to ensure all actions follow federal, state, and payer-specific regulations
Maintaining accurate records and keeping detailed documentation for transparency, audits, and process improvement

At least 2 years of experience in Medical Billing or in a Healthcare setting
Strong understanding of healthcare claims, overpayments, and experience facilitating refunds to both commercial and government payors
Highly organized, operational thinker, rarely leaving questions unanswered
Demonstrates strong attention to detail and takes initiative to resolve issues independently
Proactive problem solver, with the ability to identify key pain points hindering operational performance and develop effective, practical solutions to address the issues
Ability to thrive in a fast-paced, unpredictable environment, and able to pivot quickly as new priorities and challenges arise
Collaborative by nature, values camaraderie and celebrates group successes, serving as a dependable partner and source of encouragement for colleagues

Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Grow Therapy is an online therapy platform reimagining access to high-quality, insurance-covered mental healthcare. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://growtherapy.com.

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