[Remote] Customer Success Manager- Media Buyers (m/f/d)

Note: The job is a remote job and is open to candidates in USA. Kayzen is a mobile demand-side platform dedicated to democratizing programmatic advertising. The Customer Success Manager will drive customer satisfaction, foster long-term relationships, and contribute to the company's growth by managing client success and optimizing campaigns.

Responsibilities
• Form a deep understanding of the client’s business & goals
• Provide DSP advisory and strategic consultation from the onboarding phase
• Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies
• Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap
• Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies
• Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
• Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead
• Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination
• Proactively identify and address emerging client needs
• Work closely with the product team on enhancements based on client feedback
• Efficiently troubleshoot issues and communicate them to the product and technical teams
• Provide regular feedback to management about client needs, market & competitor intelligence

Skills
• 2+ years of experience managing performance-driven web clients – must-have
• Hands-on experience with programmatic or digital advertising platforms
• Proven ability to build and drive processes that truly move the needle for clients
• Capable of working independently and collaboratively
• Strong analytical skills: able to dig into data, spot trends, and turn insights into action
• A proactive mindset: you're comfortable tackling challenges and finding solutions quickly
• Attention to detail
• In-Depth Mastery of Kayzen DSP for Client Success
• Strategic Client Management and Campaign Excellence
• Leading in Industry Knowledge and Trends
• Client Advocacy and Relationship Building

Benefits
• Exceptional career growth and learning opportunity
• A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
• Direct, day-to-day work experience with the management
• A fun, driven, and multinational team located across Germany, India, UK, Argentina, Ukraine, Turkey, Spain and many more countries
• A flexible work-from-home arrangement
• A 500-dollar home-office setup budget
• A 1000-dollar annual learning and development budget

Company Overview
• SaaS enterprise-level software powering mobile advertisers to take programmatic in-house. It was founded in 2018, and is headquartered in Berlin, Berlin, DEU, with a workforce of 51-200 employees. Its website is https://www.kayzen.io.

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