Remote DME CSR

Remote, USA • Full-time • Posted 2026-05-31

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*Responsibilities
Utilize our order processing system, Brightree, to input referral information and manage orders up until the point of billing.
Reach out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines.
Share your knowledge of DME products with customers.
Advise the patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order.
Provide excellent customer service to patients, referral sources as well as our business partners.
Communicating effectively with patients, therapists and other health care professionals.
Maintain a relationship with referral sources.
Create purchase orders and send to manufacturers via fax/email/or manufacturer websites
Hours of work will be 11AM-7PM Eastern time upon successful completion of training.
*Qualifications
Previous customer service experience, telephonic or face-to-face.
Comfortable with discussing insurance coverage and financial responsibility with patients.
Able to work in a fast paced environment with strong attention to detail is essential.
Brightree experience is a plus
Familiarity of medical terminology
Strong sense of urgency and problem-solving skills
Ability to multitask in a fast paced environment
Adaptability to new processes and technology
Excellent time management skills, organization, and with strong attention to detail
Superior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel.
The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position.