[Remote] German Speaking Customer Care Consultant (Fully Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a customer experience solutions company, and they are seeking a Customer Care Consultant to provide expert support in a fast-paced e-commerce and tech environment. The role involves handling customer interactions, building trust-based relationships, and ensuring high satisfaction levels.

Responsibilities
• Handle incoming calls and chat interactions professionally and efficiently
• Identify and assess customers’ needs to ensure high satisfaction levels
• Build trust-based relationships through open, interactive communication
• Provide accurate, complete, and timely information using the right tools and methods
• Meet personal and team performance targets including call handling quotas
• Maintain records of customer interactions, process accounts, and file documents accurately
• Follow communication procedures, guidelines, and internal policies consistently

Skills
• Fluent in German
• Proven customer support experience or experience as a client service representative
• Strong focus on customer needs and understanding of how customers can behave
• Clear and professional communication skills, problem-solving and active listening skills
• Excellent written communication skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company's success

Benefits
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through the Concentrix International Mobility program
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views

Company Overview
• Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.

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