[Remote] Lead Insights Analyst, Customer Insights
Note: The job is a remote job and is open to candidates in USA. Grow Therapy is on a mission to serve as a trusted partner for therapists and patients in mental healthcare. The Lead Customer Insights Analyst will work with Operations and Cross-Functional Leadership to enhance the customer experience by analyzing sentiment data, identifying opportunities for improvement, and presenting actionable insights to stakeholders.
- Responsibilities
- Analyzing customer sentiment data collected from internal users & external audiences to identify pain points & opportunities
- Pulling internal data across different data sources to size impact on KPIs
- Creating presentations that combine quantitative findings with qualitative insights
- Working with various Business Operations stakeholders on identifying key questions, translating to a project plan, and sharing back findings & recommendations
- Skills
- 4+ years of experience in an analytical role
- Intermediate SQL skills
- Some experience with dashboarding software
- Healthcare experience in either the patient, provider, or payor spaces
- Experience working with projects that use data to drive improvements in customer experiences
- Love building presentations & data visualizations – telling both the customer story and the business impact
- Experience working with survey data, including dashboarding longitudinal survey data
- Experience/exposure in process/journey mapping, stakeholder ideation & design thinking workshop facilitation, survey methodology, or conducting primary research with customers
- Background in quantitative UX research & insights
- Background in data analytics with strong presentation & communication skills
- Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal & professional growth.
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
- Company Overview
- Grow Therapy is an online therapy platform reimagining access to high-quality, insurance-covered mental healthcare. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://growtherapy.com.
- Company H1B Sponsorship
- Grow Therapy has a track record of offering H1B sponsorships, with 3 in 2025, 4 in 2024, 3 in 2023. Please note that this does not guarantee sponsorship for this specific role.
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