Remote Medical Call-Center Agent (Scheduler) - Join Our Dynamic Team!

Embark on a rewarding career with ARA Diagnostic Imaging as a Remote Medical Call-Center Agent (Scheduler)! We're seeking a highly skilled and compassionate individual to join our growing team, providing exceptional patient care and support from the comfort of your own home. As a Remote Medical Call-Center Agent, you will play a vital role in ensuring seamless communication between patients, referring physicians, and our radiology team, ultimately contributing to outstanding patient outcomes.

This is a full-time remote opportunity, offering a competitive salary and the chance to work with a leading healthcare organization. If you're passionate about delivering top-notch customer service, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply.

Job Summary:

As a Remote Medical Call-Center Agent (Scheduler), you will be responsible for:

• Communicating with patients and referring physicians to schedule appointments, gather medical information, and provide preparation instructions for exams


• Maintaining accurate and confidential patient records, ensuring seamless communication between healthcare providers


• Working collaboratively with our radiology team to ensure timely and effective patient care


• Providing exceptional customer service, addressing patient concerns, and resolving issues in a professional and empathetic manner

Responsibilities:

Your key responsibilities will include:

• Scheduling appointments, contacting patients for additional imaging, and arranging exams based on radiologist recommendations


• Gathering medical information, updating patient records, and ensuring accurate demographic and insurance information


• Explaining procedures, answering patient questions, and providing preparation instructions for exams


• Documenting activities, updating systems, and performing clerical and administrative duties as necessary

Requirements:

To be successful in this role, you will need:

• High School Diploma or GED, with 1-3 years of experience in a healthcare or high-volume call center environment


• Medical terminology experience, preferably in radiology procedures


• Excellent customer service skills, with the ability to work independently and as part of a team


• Detailed-oriented, multi-tasking, flexible, and problem-solving skills


• Proficiency in word processing, spreadsheets, internet, and data-entry programs


• Ability to type at least 25 words per minute, with strong written and verbal communication skills

What We Offer:

In return for your skills and experience, we offer:

• A competitive salary and benefits package


• The opportunity to work from home, with equipment provided


• A dynamic and supportive team environment, with opportunities for growth and development


• A chance to make a real difference in the lives of our patients, providing exceptional care and support

How to Apply:

If you're passionate about delivering outstanding patient care and are looking for a new challenge, please submit your application today. Apply Now and take the first step towards an exciting and rewarding career with ARA Diagnostic Imaging.

Don't Hesitate, Apply!

We value a great attitude and a willingness to learn above all. If you don't meet every single requirement, don't worry – we encourage you to apply and discuss your qualifications with our team.

Apply Now