Note: The job is a remote job and is open to candidates in USA. ePlus inc. is seeking a highly skilled Network Engineer to join their Managed Services team, providing expert-level network and systems support for clients. The role involves delivering high-quality support, managing technical projects, and troubleshooting complex network issues in a fast-paced environment.
Responsibilities
- Deliver high-quality network and systems support within a Managed Services Center
- Provide full lifecycle systems support for clients, including design, implementation, troubleshooting, diagnosis, and resolution of complex issues
- Own issues end-to-end until successful resolution is achieved
- Maintain advanced, up-to-date technical expertise in networking technologies
- Communicate clearly and professionally with clients and internal stakeholders
- Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system
- Demonstrate strong attention to detail and ownership in all tasks
- Collaborate effectively in a team environment while also working independently with minimal supervision
- Participate in on-call rotation
- Lead and manage assigned technical projects
- Multi-task effectively while prioritizing workload in a dynamic setting
- Maintain a customer-focused, results-driven attitude at all times
- Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team
- Perform other duties as assigned
Skills
- Active Cisco CCNP Service Provider certification required
- 5+ years of experience in a service provider network role, with strong knowledge of optics
- Solid expertise with Juniper platforms in service provider environments
- Hands-on proficiency with NCS (Cisco, Juniper, and similar) platforms
- Proven track record of successfully troubleshooting complex network issues
- Strong working knowledge of VRF technology
- In-depth understanding of routing protocols: IS-IS, BGP, OSPF, and MPLS
- Familiarity with SD-WAN, cloud networking, and network security concepts
- Experience working with Cisco ASR routers
- Proficient in Microsoft 365 tools (Outlook, Word, Excel)
- Background using IT service management tools (ServiceNow preferred)
Benefits
- Medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave)
- Commissions and discretionary bonuses
Company Overview
Company H1B Sponsorship