[Remote-Position] Technical Customer Care Specialist I
Thrive in a culture of innovation and teamwork. We're hiring a Technical Customer Care Specialist I! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.
- At Cox Automotive we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world.Come build a better future with the Dealertrack Customer Care team, part of the Cox Automotive family of businesses, as we are hiring for our Technical Customer... Care Specialist I position.Are you Customer Service oriented and looking for opportunities to grow? Look at the skills below and apply if this sounds like you!This is a Remote Call Center position with the expectation that the candidate will be scheduled Monday - Saturday, to work between the hours of 7AM - 7PM . Candidates can be located anywhere in the United States but must be comfortable working in the Central Time Zone.Key Responsibilities
- The Technical Customer Care Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products
- Handle routine customer questions relating to product usage, as well as technical support issues
- Maintains expert-level knowledge of MotoSnap Solutions and Products
- Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
- Accurately logs all customer information in the CRM customer ticketing system
- Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
- Follow-up skills
- Ability to handle and respond to multiple open issues
- Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
- Ability to work required shifts both independently and within a team organization
- Facilitate communication from Support Team to other departments as needed to complete Cases Qualifications :Minimum
- High School Diploma/GED
- Generally, less than 2 years of experience
- Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs) Preferred
- Technical background preferred
- Associates Degree or Technical Certification required or equivalent work experience
- Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required
- Excellent oral and written communication skills
- Experience working in a team environment and assisting others as applicable
- Ability to type 40+ WPM
- Follow-up/follow-through skills
- Ability to handle and respond to multiple open issues
- Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely Apply Job!
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Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
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