[Remote] Remote Network Technician

Remote, USA • Full-time • Posted 2026-05-31

Note: The job is a remote job and is open to candidates in USA. Alaska Communications is committed to putting their team first and is seeking a Remote Network Technician. The role involves installation, operation, administration, and maintenance of various telecommunications systems, including Digital and VoIP Telephone Switches and Ethernet Switches.

Identify, research and resolve software and switch issues
Use applicable interface devices and appropriate test equipment to monitor digital central offices and associated facilities
Make decisions and take actions to ensure uninterrupted service
Respond to system messages and associated alarms to determine the root cause of network problems and to take appropriate corrective action
Analyze switch performance, system faults, customer reports, initiating corrective actions when necessary
Perform routine testing both on site and from remote test facilities, sometimes coordinating with other departments, customers, and other interconnecting telco personnel
Maintain technical documentation, office records, drawings, archived printouts, and site logs. Interpret and input complex software translation changes for system upgrades
Perform preventative maintenance and database backups
Install, configure and provision Remote and Central Office equipment
Troubleshoot, repair, and maintain Central Office equipment and wiring
Install, repair, and maintain rectifiers and DC power plants to include battery plants
Perform other duties as assigned
Perform all associated installation, maintenance and testing on private line and special circuit equipment, digital access cross connect systems, T-carrier, fiber optic terminal and multiplexer equipment
Install, align, and maintain line treatment equipment associated with data and analog circuits. Installation and maintenance of central office and customer premise equipment to include but not limited to: WAN/LAN Ethernet switches, routers, servers and VTC equipment, Satellite and base structure, Microwave, point to point, point to multi-point equipment
Perform all line conditioning testing; along with end-to-end tests for installation of data transport equipment from the Central Office to customer premise, utilizing a variety of basic and complex test equipment and switch and system-based testing facilities to ensure proper installation and testing of new systems. Coordinate installation activities with all customers and departments to include manufacturers, if required, to a successful completion. Make cross-connect changes and re-arrangement on MDF’s, digital cross connect panels, and fiber distribution frames as required. Interpretation of engineering specifications, schematics, and drawings associated with AK Communications network and CPE installations
Complete as-builds and track labor hours and cost of materials for all contract projects
Manage and maintain schedules and costs for current construction projects
Inspect and coordinate ongoing projects for wire-line, wireless, central office, and customer premise installations and modifications
Provide customer service, troubleshooting, educate customers on available ACS products and services, provision and de-provision products and services. Answer customer inquiries
Determine cable distribution to fulfill service requirements. Run, secure and terminate necessary cabling
Place equipment cabinets, racks, or supporting framework. Accomplish all inter-cabinet wiring
Install associated sets and sub-sets of business systems
Install associated power equipment and make necessary distribution
Install and provision system programming
Perform all facets of fault location of PBX, PAX, Key, VoIP telephone or special circuits to restore degraded or out-of-service conditions
Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests
Perform preventative maintenance and database backups
Install, maintain, and modify PBX and Key Systems
Installation and configuration of vendor specific cards and equipment
Routine minor tasks and repairs aimed at preserving the functionality, safety, and appearance of company-owned assets and facilities
These responsibilities include patching small holes, tightening loose fittings, repairing or replacing minor fixtures, door handles, locks, and hinges; replacing light bulbs; replacing filters; and identifying and removing physical hazards, debris, or obstructions

High school diploma
Possess and maintain a driver's license
Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty
Two (2) years' experience in the skills and work this position will typically perform
External applicants must successfully pass a pre-employment suitability assessment
External applicants must successfully pass either a DOT or non-DOT drug test, depending on position
Network Technicians may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL

Alaska Communications provides an extensive, secure, and reliable network for cloud-enabled IT services statewide. It was founded in 1998, and is headquartered in Anchorage, Alaska, USA, with a workforce of 501-1000 employees. Its website is http://www.alaskacommunications.com.

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